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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Liana
I ordered 9 men’s shorts and 8 men’s shirts and paid almost $500. Received 4 shorts 3 weeks later. Shipping came from France but return address says James Dickinson 3320 Hillside Ave, New Hyde Park, NY 11040. This is a scam. STAY AWAY.
Todd G.
Update (2); it has been 14 days since I ordered with "air" delivery and still no projected delivery date. I have attempted to cancel the order and they refused, therefore I have started a dispute through credit card company. DO NOT ORDER THROUGH SUIBSTANTIAL. Update; it has now been 9 days since I placed my order with "air" delivery and they still wont give me a delivery date! This company is terrible. Ordered 4 days ago with overnight delivery and still have no idea when package will arrive. Communications about delivery date are generic and uninformative. All communications indicate package originates from UK? DO NOT ORDER anything from suibstantial.com
Customer Dan S.
Order 1 polo shirt @25.99. -12% offer , a charge of $8.19 for sales tax, contacted them and refund through pay pal was given . Their website says made in Kentucky USA , but messages on status says item is taking a tour of Italy lol . No updates in two days , click on tracking number fed ex says no record , it’s been 6 days at this point 🤔
Kevin O.
Ordered 4 shirts today. Noticed PayPal had a much higher charge showing. Immediately cancelled after doing more research in to the company that made the charge. I would not recommend anyone buy from them.
Geno
Trust pilot reviews. Here what turned me off! I read 3 reviews that confirmed there NOTHING American about this Suibstantial Co. Apparently NOT made in KY and actually Chinese or Asian Co. When you advertise made in USA, it better be made in USA, period!! Thank you Trustpilot.
Mark H.
Do not purchase from this scam of a company! I made the mistake of not reading the fine print. Thought I was purchasing items from KY. The company is in Asia! The customer service is poor at best. I ordered weeks ago and can not find out where the product is or when I may receive them. Totally my fault for not doing the research! Please do not purchase from this company!
Judith
Beware of this fraud company, I ordered 2 items, I always screenshot my order information on any online orders because I don’t trust any online company to send my order confirmation. I went to my credit card to see that they charged me twice and for more than my purchase. I sent email per my credit card company & then contacted my CC company of fraud.
Chris Nick J.
Ordered a polo shirt from this company on 06/09/2024 since their original homepage said everything was made in KENTUCKY, USA. However after noticing the company charged me multiple times for a single item I canceled my debit card, and reported them to paypal. The company is ACTUALLY "伊工達網絡科技有限公司 - Igonda Network Technology Co., Ltd." 06/12/2024 update: Received tracking information this AM, and the polo shirt is coming from ITALY..... not KENTUCKY, USA. LOL!!!
