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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Lindsey M.
Was disappointed with clothing I ordered. VERY LOW QUALITY 😕. I feel scammed by what they advertised, compared to the product I received. Very low quality everything including shipping. Product arrived in trash bags rapped in tape. Wouldn't recommend anyone order from here. SAVE YOUR MONEY!!
Tamara H.
I would love to be able to review the product but I still haven't received it. I ordered it on Dec 3rd and I still haven't received it as of Jan 15th. I have continued to ask for updates but only get automated replies. Hopefully I can give an update if I ever get it. Update: it finally came but I will probably send it back. We thought we were getting a herringbone sweater, but it was actually just a stamp or print of herringbone on a low quality type of fabric. Very disappointing.
Paul M.
WHAT A RIPOFF! The product I received looks absolutely NOTHING like the product I purchased. It is not knitted at all. It was printed to look like the picture in the ad but it is absolutely not what I paid for. I would have been happy to receive the product that was advertised but the product received was a PRINTED copy of a very nice knitted garment. It was the old "bait and switch" routine. This company is definitely SUIBSTANDARD!
Teresa P.
This company is a scam. It will not refund you. It will not do anything to help you when they send you the wrong product. It just says that they verify that they sent you the right stuff even though you got proof that they did not send you the right stuff and the stuff don’t even fit and they won’t give your money back they want to apologize and blow you off. They are a scam company. Please save your money and don’t order from them.
Beverly A.
Excellent quality, affordable price.
Josephine K.
Worth every penny.
AUBÉ J.
I bought a sweater for a christmas gift and I paid for accelerated shipping. They overcharged me with 12$ US at the beginning so I had to contact them to have my 12$ back. I received my package 3 weeks later and it was not the right item. I verified if I made a mistake with the order but there was no mistake, and the sweater I received was very different. It was also on their internet page but it was not what I ordered. I contacted them again but they said to me that they gave me the right item and they never wanted to send me the right sweater. Very poor service, I don't recommand this company at all.
Christina T.
Took over a month to get! Then the quality is crap! It’s a print on! Totally cheap and thin sweatshirt!
