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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Jay G.
I should have know better as I found this company on Facebook as a pop up ad. Nonetheless, ordered one item to determine the quality and fit before sinking more money. My instinct was correct and the shirt that I ordered was terrible, poor quality and way over-priced. I would NOT recommend purchasing anything from this "company".
Robin
I ordered a "supposedly" sweater. It's a knit shirt. It looks nothing like the picture advertised and it was the wrong color. Offered me $4 on a $55 purchase. What a joke. READ REVIEWS! STAY AWAY FROM THIS COMPANY!!
Mark W.
Ordered a men's sweater; color of item not like the picture in ads. Asked to exchange for similar product in different color. Sorry that their answer was "it's a good product so maybe you can give it to someone else." $50 down the tube. Do not purchase from these guys, ever!
Skinfish
Horrible company, stay as far away as you can. What is advertised nothing like what you receive. I ordered a knit sweater and what I received was some printed on, cheap, plasticky excuse for a shirt. It was awful and when I asked for a return & refund, they said no, that the warehouse wouldn't accept it. I opened the case with PayPal and they got a response from the company, saying sure, return it to China and we will give a refund. Typical Chinese company with crap products and horrible customer service. Stay as far away as you can, you will not get what you ordered and when you try to resolve the situation, they will not work with you on it.
Cindy Walker S.
Do not order from here. Their merchandise is miss marked, I ordered larger because I thought they would run small. They run two sizes too small. They said my reason didn’t support a return, offered to give me $20 and gift the shirts. Now all of my emails come up undeliverable. The material is like plastic too. Buyer be warned.
james C.
never received my items, or a email
Vicki M.
Ordered a Tshirt, it took forever to arrive and then it didn’t fit, it was more like a medium even though the tag said 3x. I wanted to get replacement or refund and was told the correct size was shipped and to give it to someone as a gift, because the warehouse doesn’t support returns. Update ; was issued a $2 refund for a shirt I paid $39.98 dont shop this site XCINk Technology Inc.
Philip P.
Worst online company I have ever dealt with. Trying to return a top I bought but keep getting a response that correct item sent. Overpriced at £45 and want to offer me £4 as compensation. Refuse to give me a returns address so I am stuck with a product I don't want. Now ignore my emails. Don't buy from them.
