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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Delores W.
The shirts had "elbow patches" that were on the side of the upper arm. Not near the elbow and they refuse to accept a return or refund or send a correctly sewn shirt. One of the shirts feels like sponge foam material. (?)
Ian H.
WARNING DON'T BUY FROM THEM ITS A SCAM!! The website is a copy from another website Awful sweater,payed over £35 for it.Took 2 weeks to get here,never again if I could put a photo of it,I would but not possible on here.Theres no refund .The positive reviews are false as well,
Bruce W.
I ordered a shirt and jacket from this company. They offer a 45 day return policy on their website. The day after receiving the items I contacted them regarding return or exchange as neither of the items I ordered fit me. I ordered them based your sizing chart on their website however both were too small and even though both were labelled as large, the jacket was at least 2 sizes smaller than the shirt. Furthermore, while the shirt I received was similar to the one shown on their website there are significant differences. I provided the company with all the information they requested regarding the purchase, as well as photos showing side by side comparison of the differences in thew shirt advertised vs the one I received, as well as the difference in sizes between the shirt and jacket. I received the following response: "Thanks for your great support and the pictures. But as our warehouse checked, the product they sent to you is correct according to your order. So sorry for the inconvenience that they do not fit you. Will it be possible to give them to others? They are superior in quality and reasonable in price, and also have been in top-seller in our store for many years. Yours sincerely, Customer Service Team" Also of note should be the limited number of customer reviews on their website - there are only 50 reviews and all are very positive. Really - only 50 reviews and all positive. My sons works in the digital marketing/social media world and he told me to never trust a websites reviews ... I should have listened to him. They would not allow me to return or exchange the items - do not do business with these people - they are a rip-off
RS
A SCAM! Stay away from this company. Product delivered bore no resemblance to how it was advertised. They are based in China and do not offer returns.
Karen R.
Mis represented merchandise on website. Watch these crooks!! They show a quality looking item, what I got was not the same graphics and the material is crap. Don't waste your money
Elizabeth P.
I purchased what I thought were nice thick sweaters with warm linings inside. What I teceived were very thin polyester shirts with a sweater design printed on them. No warm linings at all. I bought them for my husband who is a cancer patient because he only weighs 108 lbs and is always cold. DO NOT ORDER FROM THIS SCAM COMPANY!!!!
Suki S.
Stay away from this company The products they show online is nothing like when you receive. It’s looks real sweater with leather patches but its just poor printed misguided shirts with cheap polyester fabric. I try to get return to get refund but they won’t take return. They give all kinds of excuses to get avoid return and offers less than 1% refund for settlement and even that they act as they doing you a great favor. Don’t fall for what you saw online.
Adam S.
The images online look beautiful! Looks liek a real knit sweater. But when I got the product it is a cheap print, not a real knitted sweater. Looks liek somethign I would not buy at a flea market for $5! Stay away! Dont be fooled by how nice it looks online.
