Established in 2008 and now part of the GoDaddy family, Sucuri was founded to build the most effective and affordable technology and services for website security and performance. All Sucuri products and services come backed by support from website security professionals available 24/7. Sucuri is also highly regarded for producing some of the most concise educational website security resources available today.Discover website security:Platform PlansAgency and Web Pro SolutionsEnterprise SolutionsBecome a PartnerNeed support? Live Chat Submit a Ticket
Sucuri Security (sucuri.net) has 171 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
sucuri.net
Website
sucuri.net
Category
House Sitting & Security
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Avoid, its as simple as that. They terminated my "website security" account without any notice whatsoever, thus causing my website to be down for 24 hours whilst I moved to Cloudflare. I HAD TO CONTACT THEM TO GET A REASON WHY [the reason is invalid]. So far its 24 hours and I have only had 3 replies to a ticket, with each reply taking 8 hours despite me replying instantly. If you value your business, do NOT use Sucuri, do you really want to entrust your website uptime to a company who will disable it without any notice or reason?
Response from Sucuri SecuritySep 19, 2022
Hi there,
While we cannot go into detail here, we are sorry that you violated our terms of service. You should have received an email stating such. Please note our ToS can be found here https://sucuri.net/terms/. In the ToS email that is sent, information is provided telling you how to change your A record back to your host. We apologize for the downtime of your site; however you did agree to the ToS upon sign up and stated that the site was not breaching it in anyway. Subsequently because you did break ToS, it forced us to remove the site from our servers as soon as that ToS breach was discovered.
Thank you,
-Sucuri
CF
Cemal Fatih K.
Horrible experience with Sucuri. Bordering Scam! Terrible support. Broke my website.
Bad and too slow support. The average response time is 12 hours.
Technicians are not knowledgeable and they are changing all the time. It is impossible to follow up properly.
Chat function: useless. I opened chat 3-4 times, and all they said was that I should reply to the ticket and I will be responded. They did not prioritize the ticket or something like that.
I could not get a refund in full, although on the website, it says "30 days free trial". They said if I ask for malware removal once, I lose $100 worth of refund. But this is nowhere mentioned, and one of the first things they do is repeatedly ask you to do a malware scan. Since I had no idea about the refund, I asked for it. My website was not hacked, and I did not really need to do it. So this is the part where you really feel like you are scammed.
They strongly recommend using their CDN, which has only a handful of global data servers. If I kept using Cloudflare CDN, there would be speed issues. So I felt like I had to do it. I am not sure if I was satisfied with it.
Upon my request to revert the changes and turn off their CDN and WAF, they immediately closed my account; without my confirmation, I had to request to re-open my account to be able to ask for technical support and delete all the files they placed on my website.
Even after so, we still keep discovering some messed-up security modes that keep showing 404 errors to my users.
The website had "0" sale days on the 7 out of 21 days Sucuri was active. The other days the sales are also very low too.
Long story short, they damaged my business; you must avoid it big time.
Response from Sucuri SecurityAug 22, 2022
Hi Cemal,
We regret any inconvenience you experienced. Our records do indicate that your plan was the client basic account so twelve hours is within our stated SLAs. However, our team was created to address opportunities for improvement; such as working on ways to keep customers more informed during the cleanup process in accordance to our SLAs.
In reviewing your account, we could have done a better job providing you with assistance and support. We do sincerely apologize for any confusion or misunderstanding that may have occurred. We regret any inconvenience you experienced as our goal is to have our customers interaction with Sucuri be a positive experience each and every time.
Thank you for taking the time to provide your feedback as we can take this as an opportunity to improve and do better for our customers.
Thank you,
-Sucuri
PT
Paul T.
Sucuri is a terrible company to work…
Sucuri is a terrible company to work with. If you don't allow a automatic renewal they will do it anyway. Then they will leave their software on your website and URL freezing your account so you can't have your developer of host make changes. I found out they are owned by GO Daddy and I can see where they get their business attitude from.
Response from Sucuri SecurityAug 22, 2022
Hi Paul,
Thank you for providing feedback regarding your experience with us.
We do sincerely apologize for any confusion or misunderstanding that may have occurred. Our records do indicate that our billing team reached out to you via email but we did not receive a response back from you. The response that was sent to you from our billing team provided you with the information that the account was unable to be closed until the DNS was changed. At this point in time, your site is still pointing to our WAF IP.
We would like to help resolve this situation, so please reach out and contact us via our web chat, through the dashboard inbox or emailing us at [email protected].
Thank you,
Sucuri
LB
Lokesh B.
Our website got affected by a malware…
Our website got affected by a malware attack, I raised a ticket now more than 24 hours gone you haven't solved the issue.
Your response time is also very slow, You replied to me after 9 hours. We are losing our potential customers from yesterday.
This is my Ticket ID: 16606368701199, pls look into this asap.
Response from Sucuri SecurityAug 22, 2022
Hi Lokesh,
Our team was created to address opportunities for improvement; such as working on ways to keep customers more informed during the cleanup process in accordance to our SLAs.
We regret any inconvenience you experienced. We are looking into your ticket and further investigating. We will follow up with you and provide more detailed information in regards to your complaint. Nobody should feel ignored. You can always reach us at [email protected].
Thank you,
-Sucuri
GR
Gracie
Faith and the team were great to work…
Faith and the team were great to work with! We had a lot of websites to get the firewall added to and they made it very simple.
Response from Sucuri SecurityAug 10, 2022
Hi Gracie,
Thank you for taking the time to leave a review. Your feedback is valuable. We let Faith (along with her manager) know how satisfied you were with the level of service that she provided in your interaction with her. Hearing that our customers are happy with the service that we provided to them is the best compliment we can hope to get. Thank you for placing your trust in Sucuri for your online security needs.
Thank you,
-Sucuri
MB
Manoj B.
My website showing errors
My website showing errors
and no one helping me very very bad service please don't use it.
Response from Sucuri SecurityJul 27, 2022
Hi Manoj,
We regret any inconvenience you experienced. Our team was created to address opportunities for improvement as we try to the best of our ability to provide help in every situation and interaction with our customers.
Can you please provide us with the email address associated with your account or the website address for us to escalate or further investigate? This will help us to provide more detailed information in regards to your complaint while also giving us insight on prevention steps for the future. You can provide us with the requested information at [email protected] or via this thread.
Thank you,
-Sucuri
GV
GK V.
schrecklich langsamer support
schrecklich langsamer support, was zu down times der website führt und jede menge geld kostet....
Response from Sucuri SecurityJul 27, 2022
Hi there,
Our team was created to address opportunities for improvement; such as working on ways to keep customers more informed during the cleanup process in accordance to our SLAs. We regret any inconvenience you experienced.
Can you please provide us with the email address associated with your account or the website address for us to escalate or further investigate? This will help us to provide more detailed information in regards to your complaint. You can provide us with the requested information at [email protected] or via this thread.
Thank you,
-Sucuri
JL
JL
Scam software - don't install it
Purchased and implemented via GoDaddy and when it was decided to not renew Sucuri decided to prevent access to my website. Thought it was a scam, but apparently their software has to be removed manually. GoDaddy did remove it upon request only.
Response from Sucuri SecurityJul 27, 2022
Hi there,
Thank you for providing feedback regarding your experience with us. We do sincerely apologize for any confusion or misunderstanding that may have occurred.
We regret any inconvenience you experienced as our goal is to have our customers interaction with Sucuri be a positive experience each and every time.
We have appreciated your business and are always sad to see any of our customers leave and we wish you continued success online.
Thank you,
-Sucuri
