Sucuri SecurityReviews of sucuri.net

Dealing with repeated hacking over several years. Tickets are generally very slow to progress as they will always start with level 1 technicians, who will send a boilerplate reply, perform an automated scan/malware cleanup (which may empty files important for your website without testing it doesn't break the site), then send another boilerplate response. It will take days, weeks, or months to get a resolution as you will sometimes be put up to the senior technicians (the ones who are actually professional security experts), but then put back down to one of the boilerplate replies when the issue happens again. At one point, our site was hacked for 3 to 4 weeks straight, which is why I said "months". And repeatedly the issue has occured over years. Many attackers will just go ahead and re-infect the site over and over again. Obviously if they were able to upload malware once and there are no changes blocking this access point, they'll just upload it again. With their competitor SiteGuarding (premium plan with the premium ticket time which is I think 3 - 6 hours?), I sent a ticket and within less than an hour got a response informing me of the IP address of the attacker, the email they used to log into our site, and the files they had uploaded. A block was put on both the IP address and the email, and alterations made to the firewall to shut down that access point. LOL. If we sent this ticket to Sucuri it would be boilerplates and fail for days until a senior tech checks, but then the senior tech informs you they don't perform forensics to determine how an attack is happening, and they can't do anything but remove the backdoors etc. which as said means that the attacker can just get back in repeatedly. In most cases, our web host was able to resolve a hack long before Sucuri. The Sucuri scanner is decent. When it flags malware it does not automatically create a ticket though, you have to do that yourself. Their actual technicians who you are eventually escalated to (usually only after days of your site being hacked) are knowledgable and competent, but as said the scope of Sucuri will not capture the method of attack so they can only hunt down and remove obscure backdoors.

Very happy with the support received from Sucuri Security when our website was affected by Malware. They fixed the issue within a few hours and completed the setup to reduce the risks of future attacks. If you want your website to be found by customers it will at some point encounter Malware, so don't risk not having adequate security on your website. The free versions (from other suppliers) just didn't do the job for us. The peace of mind the extra security provides us is worth the price. Michael Patterson Director of Patterson Hall Chartered Accountants

Impeccable speed on tickets, it's safe to say these guys just might be the best in the biz.

Great experience, fast and knowledgeable response to any issues. Easily recommend, and a no brainer for future projects.

Six months ago, my dedicated server was brought to its knees by an aggressive malware attack. I contacted Sucuri on a Sunday morning to see how they could help. My account was live that day and the Tech Support Team began configuring and cleaning my sites. They thoroughly removed the malware from each of my sites then advised me on what I needed to do to improve security and performance. If I didn`t know how to do something, then coached me through it. Their online Tech Support is prompt, friendly and really know what they are doing. Since then, we have been malware free, uptime of 100% and overall site performance is up. Using the Sucuri Monitoring, Firewall and CDN service has been a great business decision for my company and clients.

No longer recommend.

The firewall is a joke! I got hacked several times and they have direct access to your website and modify all your files. My online business was deeply hurt by this company, the customer service does not reply your ticket and it takes forever for a response. Don't use sucuri is the worst firewall and malware removal.

I have given up and quit this useless company. I had posted several reviews of their shoddy service and bait and switch practices here and they convinced trustpilot to remove them! Incredible. So here we go again... Final review for this joke of a company and their horrible sales and customer service staff. Unlike most on here I was pleased with the tech support. I HAD a larger plan that got me quicker access and the techs I worked with were fine. My problem is with how poorly their script reading drones are at dealing with customer issues. The last straw was an "AD HOC" fee charged to me to clean a site that got hacked because their parent company (GoDaddy) gave the passwords away to 1.2 million websites and didn't tell anyone for 2 months. This affected the site in question I had behind their Firewall. When I wrote to complain about this conflict of interest to customer service they just pointed to the contract that says I owed the fee and refused to take any responsibility for the "hack" on my site. GoDaddy (their parent company) had made a colossal mistake that has cost millions of people, time, money and future business but this subsidiary (Sucuri) has found a way to make more money from their customers misery and they don't care. I pointed out to my Customer Service rep VICTOR, whats the point of using your firewall if your parent company is just going to give hackers the keys to all their sites? His response was this: "It's convenient for firefighters to have arsons and tragic fires to respond to so they have a career path, yes." My last correspondence with him noted that he forgot add this to the beginning of his genius observation “When the Fire Chief is setting the fires… It's convenient for firefighters to have arsons and tragic fires to respond to so they have a career path, yes." Don't believe anything they tell you and sign no contracts with them. ================================== 02.02.22 - Updated. Please take note that the BS boilerplate reply makes no mention of the GoDaddy hack and the money Sucuri made from it.