Sucuri SecurityReviews of sucuri.net

Great and friendly service, thank you!

I jumped the gun and hired them not knowing that the tech support that was working on my site was able to fix it. They said they couldn't but contacted me later having figured it out... too late, I already bought sucuri. But with one email refund request... and no questions asked. I was refunded that same day.

Choosing Sucuri for my website security was the very best decision. Of all the support agents I have come to experience (and there are many), Sucuri wins the prize for competence, friendliness, patience and speed. Worth every penny and highly recommended!

When my website got infected with malware a few years ago, I turned to Sucuri for help, and they did not disappoint. Their team swiftly identified and removed the malware, ensuring my site was clean and secure. But their support didn’t stop there. Sucuri helped harden my website's protection by setting up their firewall and server-side scanning, and even managed to speed up my site with their efficient CDN. I've been happily using their services for years, and they consistently provide top-notch support. Recently, I faced a major issue with my WordPress site after some failed WordPress and plugin updates, causing 500 and 404 errors. Despite multiple attempts to fix it with my hosting company's "help", the problem persisted. Turning to Sucuri was the best decision I made. They quickly ruled out the firewall and CDN as potential causes and provided clear instructions for further steps. Even with my limited technical knowledge, their team, especially Rodel and Lindsay this time, guided me patiently and effectively. Lindsay went above and beyond to identify and fix the root cause of the issue. She also implemented firewall bypass prevention and tweaked my server-side scanning as an extra suggestion to enhance my site's security and protection. Their dedication and expertise are impressive. In summary, Sucuri's team once again showed exceptional professionalism and technical skill, resolving my website issues efficiently and enhancing its security. I highly recommend Sucuri for their unparalleled support, protection, and CDN expertise. I also started using their automatic and complete website backups after the last issue, which gives me 100% peace of mind now. Kind regards, Laurens

Sucuri has been a great help. We have had some issues with malware injected on our site, removed it a couple times and thought it was clean. Sucuri not only found the malware when our site scanner failed to, they helped us locate what file it was, 4 months before we signed up for any services. Recently signed up with them for ongoing protection and was a great help with setup, response from the chat support has been crazy fast. Any issues resolved very quickly. I suggest reaching out to chat support if you have any issues with setup. Be sure to complete the site server scan and ask for help if there are any issues setting up the firewall.

Chris L. help me diagnose a problem that wasn't even Sucuri related-- the problem was on my hosting provider's end. Thank you!

So far, it's been a very good experience. The process was seamless and even easier than I expected. There was an issue with SSL, but online support (Josh) promptly escalated the issue to James Z, who was able to solve it in a timely manner.

I have been using the Sucuri basic service for several weeks now. I don't understand the negative reviews. They have been so helpful in addressing my security concerns, even to the point of helping with tasks that are not strictly their responsibilities. I have moved from a website that was experiencing semi-weekly attacks that were crashing the server to a site that has zero down time. Their support team has been wonderful. They have explained each step in the process to me and helped me implement it. My only suggestion is to be careful about your expectations. They clearly state that the basic service does not include instant responses. I worked through all my issues by sending support requests in the afternoon and finding a response when I came into work the next day. If you need faster service, you have to pay for it. That's all.