Mohammed
They take reviews seriously
Update (****) Support response has drastically improved now. Update 1 Month later. (***) Haven't had any issues after the SSL installation. The support team helps you out, but need to be patient as they take time to response. Within a Week of getting the plugin (*) Its been a couple of days since I subscribed for a pro plan, and still haven't received a response from support team. I contacted the sales team via live chat and this is the response i got from them :- "Response time on tickets is only guaranteed under the Business plan - The SLA for responses on the Business plan is up to 6 hours. Basic and PRO plans do not have a guaranteed SLA." This is something they don't mention explicitly on the pricing page.