Sucuri SecurityReviews of sucuri.net

I took out a Firewall product with them recently and whilst I find the actual software to be satisfactory, the problem this company has is support, or lack of it. They require subscribers to use a ticket system which seems to take for ever to get a response. Whilst my web hosting supplier has 24/7 Chat support and Ticket which is answered within minutes, Sucuri is dreadful,in comparison, and it is an expensive service, you would look for better.

Our website got affected by a malware attack, I raised a ticket now more than 24 hours gone you haven't solved the issue. Your response time is also very slow, You replied to me after 9 hours. We are losing our potential customers from yesterday. This is my Ticket ID: 16606368701199, pls look into this asap.

It is a DIY service. Migrated from Cloudflare since their DDOS protection wasn't working. Sucuri did work fine however asked 3 support queries. Only one of them have been answered in over 48 hours. You get 1 reply in 24 hours and that too generic like we are checking the issue. If you ever get malware etc go somewhere else for the service. At the moment we only use DDOS protection and firewall part. It seems to work fine. Do note this is a do it yourself service right now more or less with no to little help you will get from these guys.

I wish I had read the reviews before signing up to their service. The customer support does "NOT" have a guaranteed response time unless you pay extra but even still you would expect a reply within 24 hours from most companies...not Sucuri (1 Star) Additional: Finally after 2 days and two other support reps had said they would get back to me I finally got a good egg on Sucuri's support and after speaking with this particular rep everything is working as it should be now. I just feel like their set up needs to be a lot more fluent and easier for the average user to set up. The issue was one thing hadn't been set up on their end which was causing an issue.

3 days after I wrote the below review, I have to change it. Sucuri has refunded the money. I have to admit this has been a surprise. So, Sucuri is probably a very good service, but my advise would be: do not perform a site check until you know the service is usefull for you. Original Review.: I bought it yesterday. It was super difficult to understand what was going on. I'm not an expert but I'm not either an amateur, and honestly, I felt like an i.... Too complicated, too many unexplained things being asked... But the best part comes now. I tried to cancel my subscription and... surprise: I had no right for a refund since I had already performed a site check and apparently some malware removal took place. Well, first of all, it's very hidden in all the legal documents that you loose your right for a refund if you have malware removed (I kind of understand it anyway).. but that's the very first thing they suggest you to do (a site check), so they know no one is elegible for a refund bc they always start by a site check (and there's always some kind of removal as you´ll see below) Secondly, what they removed from my site was only scam comments, nothing serious or complicated. My 178 € have been stolen as the 30 day money back guarantee has a trick. I have contacted VISA and I'll see what's the result of this. BTW, I bought Wordfence Premium right after I cancel Sucuri, and it was smooth, easy, understandable... and cheaper!

good but, I have a lot issue! cannot remove domain, there say my domain still pointing to sucuri server bla bla.. sucuri WAF. actually my domain is already pointing to another IP for 1 day, and sucuri still displayed old cloudflare IP