Sucuri SecurityReviews of sucuri.net

Response from Sucuri SecurityAug 22, 2022

Hi Elena, Thank you for providing feedback regarding your experience with us. We do sincerely apologize for any confusion or misunderstanding that may have occurred. Our records do indicate that our abuse team reached out to you via email but we did not receive a response back from you. The response that was sent to you from our abuse team confirmed that the site in question was no longer a Sucuri customer and that we have no control or authority over the content published on the site. Our abuse team provided the contact email address for the site in question if you decided to pursue the matter further. We try to the best of our ability to provide help in every situation and interaction with our customers. You can always contact us further via our web chat, through the dashboard inbox or emailing us at [email protected]. Thank you, Sucuri

Response from Sucuri SecurityMay 26, 2022

Hi Detlef, Thank you for providing feedback regarding your experience with us. We do sincerely apologize for any confusion or misunderstanding that may have occurred. Our records do indicate that support reached out to you via email but we did not receive a response back from you until a week later when your site got re-infected. We try to the best of our ability to provide help in every situation and interaction with our customers. We regret any inconvenience you experienced as our goal is to have our customers interaction with Sucuri be a positive experience. You can always contact us further via our web chat, through the dashboard inbox or emailing us at [email protected]. Thank you, Sucuri

Response from Sucuri SecurityMay 2, 2022

Hi Anne, We regret any inconvenience you experienced. Our team was created to address opportunities for improvement; such as working on ways to keep customers more informed during the cleanup process in accordance to our SLAs. Can you please provide us with the email address associated with your account or the website address for us to further investigate? This will help us to provide more detailed information in regards to your complaint. You can provide us with the requested information at [email protected] or via this thread. Thank you, -Sucuri

Response from Sucuri SecurityApr 20, 2022

Hi there, Hearing that our customers are happy with the service that we provided to them is the best compliment we can hope to get. Thank you for taking the time to leave such a positive review; we most definitely appreciate it! Thank you, -Sucuri

Response from Sucuri SecurityApr 20, 2022

Hi Fred, Your feedback is sincerely appreciated and we appreciate you taking the time to leave a review. Knowing that our customers are confident in their choice to place their trust in Sucuri for their online security needs puts a huge smile on our faces. Thank you, -Sucuri

Response from Sucuri SecurityApr 11, 2022

Hi Robert, We regret any inconvenience you experienced. Our team was created to address opportunities for improvement as we try to the best of our ability to provide help in every situation and interaction with our customers. Can you please provide us with the email address associated with your account or the website address for us to escalate or further investigate? This will help us to provide more detailed information in regards to your complaint while also giving us insight on prevention steps for the future. You can provide us with the requested information at [email protected] or via this thread. Thank you, -Sucuri

Response from Sucuri SecurityApr 6, 2022

Hi Kam, Thank you for taking the time to leave such a positive review. We truly appreciate it. Knowing that our customers are happy with our service means a lot to us. Thank you for placing your trust in Sucuri for your online security needs. Wishing you continued success online! Thank you, Sucuri

Response from Sucuri SecurityFeb 28, 2022

Hi Howard, We appreciate you taking the time to leave such a positive review. Knowing that our customers are happy with our service is very important to us. Thank you for placing your trust in Sucuri for your online security needs. Thank you, Sucuri