Maria G.
Aweful customer service
If I could, I'd give zero stars. They don't seem to care about the law or their customers. I am a tenant and use propane for heat. So, my name is on the Suburban propane account. My next door neighbor hired people to do their fencing. The wooden fence was decaying and falling apart. Those poeple cut into the gas line that was somehow in the cement that held the fencing in the ground. Because the account is in my name, they targeted me and charged me a $350 fee to repair the line(gas tank was on the property well before I moved in). None of this was my fault. I didn't cut the line. I didn't bury the line and mix it with the cement. I just rent the place. Who would they charge if no one occupied my unit? My landlords refuse to take responsibility because they didn't cut the line. It's not their fault either. The jerks from Suburban propane decided to hit me with the bill instead. So now I have this copper gas line that had been laying on top of the lawn all the way from the tank to my apartment, since last spring. Will they bury it before winter and charge me for that too? Will they charge me for it if it gets destroyed somehow in the winter by someone who accidently trips on it? I don't know. I'm at my wit's end with them. They have terrible Customer service and do dirty business. A call to better Business Bureau might be the solution here.