Suburban PropaneReviews of suburbanpropane.com

The prices are outrageous and the cost is really bad

If I could leave a ZERO I WOULD. THEY SCAM YOU AND INSUKT YOUR INTELLIGENCE. IF YOU ARE A SENIOR AND YOU DO NOT WANT AUTO DELIVERY... THEY WILL COOPERSTE FOR ONE YEAR. THAN THEY FILL YOUR TANK IN SEPTEMBER AND NOVEMBER AS IF IT RAN OUT... Do not let them deliver tanks or lie to you about auto delivery vs. On call delivery. I use small amounts of propane. They are a scam operation.

Have been a suburban propane, customer for years however their service is poor to say the least.. They have changed the delivery date three times with no explanation and still cannot guarantee a delivery date even though they had a week and a half notice. There has not been any inclement weather in my area except low temperatures

Absolutely criminal. Refuse to give you any costs up front but not afraid to send you a big fat bill. My husband did 85% of the work because the guy they sent was 70 something and could barely walk. They sent me a $780 bill for a repair.

tank rental went from $26.60 on 1/3/24 to $51.60 1/3/25, had them come out to level the tank in March 2024. He shoved a crushed beer can under the legs and said that was good enough! the whole time he was here he was on his cell phone. When this tank is empty, I'll shove it over onto the driveway and have them come get it. Worst company ever to deal with. Their empathy is non existent. don't even bother sending them the review, they don't give a crap!!!!

This business is a joke terrible service Don't seem to care need to Hire more drivers wasted the hole day waiting for delivery No Show what a joke Of A company

This company overcharges for propane, esp if you have a credit card on file. When we called them to get the market price, we were told that our tank is paid off so we have the prerogative to leave. After a few weeks we left. When I called to close the account, the lady asked me the reason for leaving. No apologies, nothing, sarcastically told me to have very grea.......t day. I was trying to check zero stars, but can't

I called to order propane. I wad told that I could not get a delivery until I paid a balance due. I told the rep that we do not have a balance due because we have to prepay before every delivery. She said that the manager would call me. 24 hours later no call so I called back. I spoke with the same lady with no explanation why no one had called me back, found my bank statement from when the gas was paid for the delivery in question and she still would not investigate it. I know people try to get over but I have tangible proof that the prior order was paid for. When I asked how did I have a balance if I had to prepay she started talking in circles. Still couldn't speak to a manager, still conveniently out of the office. Mistakes happen. We all make them. But Suburban Propane was unwilling to look to see where the mistake was made. Unwilling to accept my proof. Rude. Unyielding, and not willing to look to see where the error was made.