Suburban PropaneReviews of suburbanpropane.com

My oil furnace died which was very old! I decided to switch over to propane! After my new propane furnace was up and running I could smell propane throughout my home!I would contact the technician he would come out and tell me that it wasn’t propane I was smelling! After dealing with this for a week I contacted a technician that had his own Business.He came out and found a propane leak on the Manifold test port!! The company was also suppose to bring me another tank! I’ve called and still no tank! I pay good money and pay my bills on time and this is how I’m treating!!! Completely unacceptable!!!!

For me, it was a great experience, they were able to get me a good price on propane. They stood by everything they promised and delivered. Their tech did an excellent job. Would highly recommend!

Long term customer. Rental fee went from $10.00/yr to $50.00/yr. Called to cancel account and have tank picked up. Offered to cut rental fee to $25.00/yr. Told rep I was not interested and just wanted the account closed and tank picked up. Was then told the pick up fee was $175.00. Told rep I would not pay the pick up fee and was then offered to cut pick up fee in half. Still not interested. Told them to just pick up the tank. Don't get involved with these people.

I own a campground that everything runs on propane from dryers, heater, hot water heaters....everything. We are putting in a commercial kitchen and had them come out to hook up the propane to the stove and the oven. The technician was here a little over 2 hours and everything looks great. The bill however! Just under $2000!!! We have had delivery issues whit Suburban Propane in the past. Running out of propane when we are on auto delivery and even a dangerously overfilled tank the driver kept filling it even when it was full. They had to drain some of the propane out of the tank to get it back to a safe pressure. Oh wait.... we paid for that propane you just drove away with and guess what? Still have the same delivery driver. Needless to say it is time to switch companies!

This place is terrible. Customer service sux. Woman on phone could care less. Their whole approach is they think they are your only option. Fees are ridiculous. Their practice borders illegal if not flat out so. Do yourself a favor get someone else. Anyone else.

I was offered a CSR position with a start date in the Tigard, Oregon office. Fast forward a few days and I get an email stating the offer was revoked. I emailed the office manager for more detail and never heard back.

We have a new build and were needing to have propane hooked up. Surburban has sent technicians out multiple times and they have been so pleasant, even though at times we didn't have things ready for them. I have to give a special shout out to Edgar and Brian. They were so patient with me and made sure that I fully understood everything before leaving. I'm sure that they got tired of all my questions, but they never showed it and gave me the best service possible. I appreciate their time and patience and 100% customer care when coming our to service our residence.

They came out to draw up plans to install propane tanks for our standby generator. Didn't hear from them as to when they could install the tanks and lines. Called them and they had lost the plans. They had to come out again! Finally had the tanks installed and the contractor said that Suburban would come out the next week to fill them. They didn't do that. After 3 weeks of waiting, we called them. They said that they had no plan to fill our tanks!! This company does NOT have their act together. Bad customer service!