Suburban PropaneReviews of suburbanpropane.com

My mother and I were both customers Suburban Propane for a total of 70 years. I’m not sure what transpired, but they became the worst company I’ve encountered. We decided to leave due to billing and customer service. Please do your research and pay attention to the reviews. I would not recommend this company to anyone due to its questionable practice. My mom final billing was 8/4/20, and a letter was submitted 8/19/20 reading: Your past due balance with our local office has been transferred to this department for collection. Your account is seriously in arrears. I called and spoke with Daiquiri ( I change the name ), and confirmed she wasn’t in arrears, and that is “the standard letter they send to everyone.” My mother, who is 78 years of age, received this lying letter, and it made her upset. All Daiquiri wanted to know if she was going to pay the bill today. The phone disconnected, and I called Daiquiri again and left two messages because I wanted to pay Suburban Propane and finally get rid of this company. I will be encouraging ALL of my family members and friends to take their Suburban’s bill to another company. Customer Service is more important than the price of gas. Don’t bite the hand that helps you receive your bonus. I found a company that has fantastic customer service and was able to provide a good rate. PS If you choose to stay with Suburban Propane…..negotiate your rate every year before you go into a new contract. If not, they will use that same gas and burn you all winter.

Place is a clown show. Incompetent employees ended up scamming me out of more money than I care to admit. Never do business with Suburban

They charge me for propane that I never got

Terrible company. Not interested in keeping customers. I've been a customer for many years with no problems. They filled my 100lb in Sept after my pool was shut down and the valve on the tank was closed for the season. They showed up in May and told me they needed to fill it because in was empty. The pool is still closed and the valve was still closed. Where did all my propane leak off to? They sent out a so called tech to look for a leak in the tank, but he couldn't find a leak. Probably because the tank was empty and had no pressure in it is my guess. They thought I was actually going to let them fill that defective tank again the next day and loose another 100lbs of propane not to mention there would be a potential explosion in my back yard ready to go off. I spoke to a very rude woman at the Derby, Ct. office.....stay away! On to my new Propane company next week. t

This is the absolute WORST company to go through for propane. My boyfriend and I, early 20s got a house together and we needed a service since we put a new gas line in. It was inspected by the town and was done professionally. We notified Suburban (this was who the previous people had) to tell them we needed the tanks moved and filled. We went back and forth for THREE months. We called, emailed, left numerous voice messages and when we got through, all they would tell us was that they had to “talk to their manager and they’d get back to us.” We we’re told this TWICE. After getting completely fed up not having heat or hot water with 0 answers from them, we changed providers to which we are SO happy with. They had everything set up in TWO days and they are were so responsive to us. They took away the suburban tanks and just a week later we have a “closing bill.” Huh, funny you can send us a bill but not respond to us when we need a service that would make you money. This place is absolute trash and I could give this negative stars if I could. Don’t waste your time. Thanks Suburban for making getting a first house getting set up even more difficult, I wouldn’t recommend your company to my worst enemy.

Overcharged and cheated a senior citizen at $5.199 Per Gallon.

Worst company I have ever had to deal with! I would have given them negative stars. I have been with them for 15 years and pay monthly $225 and have NEVER missed, but they turned me into collections because they wanted their entire balance paid by March. Threaten to lock my tank. I scraped up an entire payment and made them happy. Well, I requested fuel over a week ago and NO TRUCK! I am out of fuel and freezing my butt off. I am switching to Youngstown Propane and will be happy to do so. Hope this horrible company goes bankrupt because they deserve nothing more than that!

My experience with Suburban Propane, Timmonsville went from bad to awful. A 325 gal underground tank. Starting with a very poor and faulty installation, too many couplings in the line, depth of the installation and use of various sizes tubing. I don't know when the leaks started but a few years after installation the line had to be removed and a new one installed for which they attempted to charge me. Also each year they try to slip in a rental fee and I have to produce my contract each year to prove I have no rental fee. Their prices are double of other propane companies, they charge to check for gas leaks, there is a delivery charge even if your tank is full and they don't add any propane. I have been a customer about 15 years but after speaking to no so friendly customer service and then being charged $5.399/gal on my last delivery, I finally made the decision to rid myself of Suburban and have the tank removed. The charges they tacked on for that were outrageous. They did compensate me for the fuel but deducted $100. close out fees, $243. Pump out fee, $14. other fees, and also to add insult to injury, a $10. late payment fee which I feel I did not owe. My current supplier is a pleasure, they are courteous, they dug up the old suburban tank and installed a new tank. Did a nice clean up. Rates are less than half of what Suburban was charging.