Suburban PropaneReviews of suburbanpropane.com

Word worst customer service provider. They earn money from customer sending bill without delivery propane. Be careful when they fill propane on the tank. Manager might have taken money from the driver. Please never do any business with this company. Without filling Tank They charge $199.31. Once I complain with valid prove their Manager misbehave with me like he will take share money from the driver.

Terrible company. Driver came to my house to fill my already full tank. Delivered 0 gallons and sent me a bill for $13.50. FOR WHAT!!!??? When I addressed it they made it sound like they could do nothing so I told them to pick up the tank. They didn't care about that either and agreed to pick up my tank and lose a customer like it's nothing.

I signed up with Suburban three years ago, because that was the previous owner’s provider. I have been shocked by the over-charges, which exceeded $4 a gallon — when I questioned it, they said it was because I buy less than 400 gallons a year. THREE other providers were $2 a gallon cheaper (and an additional $1 a gallon for the first year). Suburban charges a tank fee of $60 per year AND they charge $150 to TAKE AWAY the tank when you decide not to let them rob you with exorbitant fees. Oh... and when I returned a tank — they reimbursed $1.19 a gallon — not the $4 a gallon they currently charge. GO ELSEWHERE!

I have the silver contract with suburban propane for the propane boiler in my house. Last week a power surge from Rockland Electric destroyed the computer in the boiler. I called them and they sent Jeff out to take a look. He was absolutely fantastic. He found the problem. He spoke to Rockland Electric. Then he ordered the part and got it and brought it back to the house and quickly repaired the boiler. He was extremely polite and attentive. What a hard-working employee! I thank you Jeff for your dedication. You are a true professional! Pat L. Hewitt New Jersey

Would really rate with zero stars! They have not showed up for six appointments and never call to proactively reschedule, and will not make a commitment as to when they will actually show up.

I had an account with them for 12 years and I suffered the first 4 years, because they stopped fuel delivery in the middle of winter, always on or around Martin Luther King weekend, while my business is a B&B near a ski mountain with no heat! It was OK for a while after those 4 years but the last few years it's happening again, and now they are giving attitude with it(customer service!). Last winter was the ultimatum, after having frozen my poor father of 86 year's old out of the house, with -20 degree temperatures and not delivering heating oil for almost 2 weeks, and sending every day a person hauling jerrycans of fuel, which burned up during the night. This all because customer service reason was it wasn't convenient for a truck to come, because it wasn't on the route and we just had to wait. In the mean time I am trying to run a business...a ski-business, with no heat. The worst company ever and finally changed, but that was also a problem. I have been calling almost every week to have the propane tank removed, so I can get credit for it, for the last 6 weeks after cancelling the contract. In the mean time they are sending me a bill with late charges....That's exactly why I left: Incompetent customer service!

Suburban propane is a Horrible horrible company. Rude and have made my life a living hell lately. Please please stay away from this company. I am now free of this company finally. they have no compassion and they charge for every little thing. Then when your a little late on paying your bill they come after you for full amount even when you tell them you will pay back month owed. Unfortunately I had to go bankrupt 13 which they will get paid and they went against bankruptcy law so and have made the last couple of months of my life a living hell. Please I can’t say it enough to stay away from this company.

really way less than one star.i was tired of being overcharged for propane then a tank rental bill came i told them to come get there tank they just filled. they came took the tank and said it was empty this is not only a lie but theft by deception. i dont know how these crooks stay in business