Suburban PropaneReviews of suburbanpropane.com

they suck... I have been without gas since thanksgiving.... and not for not following their instructions or effort on our part. Their customer service at the Marlborough/Northborough office is impatient, treat customers like we should know their jobs, and do not voluntarily offer solutions. For example, they locked my tank for a suspected leak and told me to call the office for support with a technician with leak detection tools. I called the office and Grace or Barbara tells me to call the appliance guys to determine the leak. Appliance guys show up... could not test for leaks because there was no gas. SP forget to tell me they need to be there for that. So give it another shot. The appliance guys were available 26th of Dec, so I call Suburban for the appointment. After 45 minutes, 3 transfers, and a supervisor call...Barbara tells me the appointment for the day is all set - and reminds me 3 times that if their technician had to wait around for the appliance tech, SP would 125$ per hour. So of course.. I optimistically secure the first service call on Dec 26th. The appliance company shows up, and Suburban does not. I call the main office - they have no access to service logs, and I was promised a callback from the local office on Monday 27thDec. Never happened. So - we call them, they tell us they never scheduled the appointment - this after I spent an entire morning going between the condescending Barbara (and the supervisor who had her remind me that the call would cost us 125$ /per hour after the first 15 minutes of their appearance) and the appliance company. We have asked them to take their tanks out of here. They simply suck!!!

Over priced. Local will call providers we're charging 1.899 per gallon. Suburban charged me 3.409 per gallon. So yeah. NEVER RENT TANKS.

My 78 yr old mother is a customer of this co. Here it is Christmas Eve and because she owes these people 227.00. She is without propane for her home. Her tank is at 0 and when I called Suburban Propane in Albion they ask for their 227.00 or would not give her any propane. Merry Xmas Craig and come get your tank on Dec 26.. You guys suck!!!

Do Not...I repeat Do Not EVER use these people! We had a tank delivered installed incorrectly and then over filled SO much that it was letting off what sounded like gun shots with puffs of black smoke!!! We had to call the fire department just incase our house got the side blown out of it. When they arrive the fire station folks just like the lady I spoke with at Suburban propane laughed because and I understand that some tanks will let off some pressure if over filled. They laughed untill one of the fire fighters walked over to the tank and the explosion literally knocked him on his ass! But of course when I called Suburban the lady laughed and called me a liar and that it never happened. So I told then to come get the tank and refund us our money. Not only did they not refund us our money they asked us to pay and additional 60$ that aparently was left over from the initial hook up! Now answer me this why would they have even came and put gas in it if I hadn't paid the full amount owed already!!?? So now they've sent me to collections for 60$ for a job that was poorly done, a tank that was over filled and connect improperly because a propane tank should not let off black smoke and now they want to ruin my credit. WTH I mean really what in the actual hell??? I was literally worried that my house along with my daughter that was in the yard was gonna get blown away and the laughed, said it never happend and then are still trying to screw me by taking me to collections for 60$. Even if they weren't gonna give me my money back this is an all time low. ONCE AGAIN DO NOT USE THIS COMPANY!!!! It doesn't matter that your military or no or what danger your family may or may not be in. All they want is your 60$ terribly poor!

I have been waiting 6 days since i spoke with them. I told them i was. Low already . I put in some fuel myself to.hold over but i cant do it again. Spoke to three different ladies. They said I'm not on a route yet?? WTH Its been 6 days!!! And the best part of all this is ,i just saw a suburban truck go right past my house. So, he apparently delivered to someone in my park!!!!!!!!!!!!!!!!! Why wasnt I on that delivery too?? Ive been with them 4 years now and it seemed to change this year. Staff is not as nice or friendly like they used to be Maybe time to find another supplier.?

They just charged me $5.99 a gallon for 21 gallons of propane out of Honesdale, PA. Guess they don't want me using their propane over this coming winter. Good thing it's a vacation home!

I can not stress the lack of training and customer care. I don't know if they were intentionally dishonest or just incompetent. I eventually tried to leave. There was a $300 credit on my account. I was told several times they would mail me the funds. Denied. Supposedly it was in my contract, something never mentioned while I was talking to them about removing the tanks. Convenient how they remembered afterwards.

I live in an RV and was forced to move due to someone else wanting my spot and able to pay more. Suburban propane charged me fines as punishment for leaving their company.