Suburban PropaneReviews of suburbanpropane.com

Worst company ever, overpriced and lie about everything. The new braunfels office cannot get their act together .. paying the etf and getting rid of this crap service .. do not use them

Worst company to go with ever. They are rude and demand money. I was going through a hard time in the dead of winter and a lady in the billing department demanded money or they were shutting me off the next day. Would not take anything I offered her. Will not work with you unless it is on their terms. They do not care about their customers.

Surburban Propane actually deserves a -star (that's a negative star). We cancelled service with them Feb. 2021. They picked up their tank 2/23/21, which had 22 gal. of LP left in it. Then charged me $135 + tax. minus my "credit" for the 22 gal., + a Restocking fee of $1.00/gal. for gas I had already paid for the last time it was delivered, + a late fee for which I didn't even know there was an invoice. Any they wonder why they are losing customers. We will never do business with Surburban Propane again!!!!!

I was a Suburban Propane customer for almost 4 years. During that period my purchase cost escalated significantly, but the final straw was when their delivery truck backed into my driveway and broke it. When I approached them with a reason request that they share in the repair cost. They declined stating simply that I “could not prove” they damaged the driveway. I could pinpoint the damage to a 2 hr window, to which they simply stated that they felt another heavy truck must have done the damage even though I stated no other truck had been in the driveway for weeks. Terrible customer relationship!!!!!!!!! I moved to Morris Propane who have the right customer attitude! They called to ask I call them when their tank was removed. Then they tried to chastise me when I call them when I sad I had the tank placed next to the road. Tried to suggest it was my responsibility if it was stolen! Awful nervy to the end!!! This picked it up yesterday, the same day I had it professionally replaced by Morris Propane as quality and customer friendly family business!

To whom it may or may not concern, After requesting delivery and quoted $4.99 a gal. from Elisia(?) Friday, then driver hands bill for $5.799 gal. Monday after Delivery. I Called today to resolve the difference and was transfered to a supervisor (name unknown also spoke to Friday) with no resolution hung up on by her after me getting irate and repeatedly being told by her she quoted me $5.799 gal. and I told her to come get the tank. Never did she say $5.799 per gal. When I called Friday I told the sales person I didn't want a $300 bill. Agreed on a partial fill of 50 gal. Bill was to be $250 plus delivery. I was also told that because my tank had gone empty there would be a $35 pressure/leak test. As a long time customer and after a lengthy discussion the fee was waved. Amazing. When the gas was delivered the driver did no such testing. When I inquired about the testing he said it was not necessary. What kind of game is this? My guess is after the fee was waived for the phony pressure /leak test the gas price was raised to offset the inspection/ test fee. Every time I need propane I have to deal with some type of issue. After 18 + years as a low use customer I'm tired of the games. I informed the support person I refuse to pay the $5.799 gal. ($308.01) and to take the tank off my property. I'm done with this game. And done being a customer of Suburban. There are plenty of other options for propane you are not my only choice. I refused to be placed on hold again to talk to service to schedule the tank removal. It doesn't have to be scheduled and I expect this tank to be removed from my property promptly without my supervision. I just paid the tank rental in January 2021 $50 and expect a pro-rated refund for the remaining 9 months. Thanks for contacting me and picking up your tank faster then delivery.

THEY WILL PRICE GOUGE YOU TO THE BONE!!! I received a call from them to lock in pricing for 2020 at what I believe was about $2/gallon. I stupidly never looked at the bills until now. My wife pays them online. I had 3 deliveries in 2020. 1st delivery was $4.209/gallon, 2nd was $3.929/gallon, 3rd was $4.779/gallon. Doing all the math, they price gouged me roughly $2,000 in 2020!!!! I called to speak to a supervisor and of course no one was available and I was told they would call me back... Still waiting....... Update - Got a call from Crystal/Manager - Told her to cancel my next delivery, going with an ethical local company that is charging $2.49/gallon and that they can pickup their tank in the Spring. Did she try to give me any sort of deal / credit for the $2,000 in gouging??? Nope, just said to call and we'll pickup the tank when its ready... They are a huge company and don't really care if they lose a customer after they have bent them over!

Ordered propane 2 days ago and was assured it would be delivered . Told them I was at 15%. No show. Guess I will call their competitor. They never called. Maybe their competitor will appreciate my paying bills on time.

This is the worst company ever! We have been with them for 15 years (I am not even sure why we stayed so long with them), they service our weekend house where we use gas as a supporting heat (not even primary heat as we have electricity). and we only use it 8 days a month so I guess we were not paying attention to the crazy prices they have. They recently charged us nearly $5.00 a gallon, when the going rate in our area is $2.50 top. Also we have been complaining that the gas is disappearing and we are not using it so much and they refuse to do anything about it, they came over and "checked" but found nothing and charged us for that service.. when we actually the other day clearly smelled gas and they tell us it's normal to smell gas when tanks are nearly empty.. We are about to say goodbye to them but wondering how can we penalize them for price gouging?