Suburban PropaneReviews of suburbanpropane.com

ZERO. -ZERO stars for this company, EVERY Year, on EVERY single level. Year after year. ...-Price gouging. Sued for it multiple times. They claim to have other benefits -but they only apply to their "Big Accounts", those who do not spend thousands get stiffed worse. Their "deals" come with a COSTLY Catch. --HORRIBLE, non existent customer service skills from the bottom all the way up to their supervisors. -Supervisors who work employees over time WITHOUT pay, get Holiday Bonuses large enough to buy Cars -(Cal, company CEO whom bought a BMW one year using just a bonus) or utter unprofessional remarks such as: "Did I stutter?!" or "sign this document so the company won't owe you over time, even if you work it" (Supervisor Cathe Giannetti) or a driver supervisor who speaks only with customers who spend thousands yearly (& still very rudely) along with speaking terrible things of his drivers behind their back & deciding "which customer spends the most & therefore deserves priority & the better price" (Dennis Wright -whose phony "positive rating" review appears on Facebook) along with the general location manager (Debra Jackson) whom is willing to bend ANY rule to pass inspection and prevent any employee she can from being happy working there (turn around is HORRIBLE because of the abuse & harassment) while she profits by price gouging the common customer, in spite of the low level employees who wish to charge a FAIR price per gallon, even if foregoing the coveted "Yearly Bonus". They charge you more there at the source than going to a gas station to fill up a small tank!! Not to mention charges upon service charges, whether they should apply or not! All they care about is profit, not loyalty. PLUS collaborating to create & post FALSE positive reviews...Without doubt, this lousy company has truly earned its horrible (very true) reputation. -See other reviews; all us prior customers can't be lying. We Customers run to the arms of smaller companies whom still know what is FAIR & what "Customer Service" TRULY represents. Do yourself a favor, find a different company. DON'T, DON'T throw your hard earned money away on these hyenas. HORRIBLE business tactics by horrible people. & p.s.: The few "positive" reviews you see are from current employees, NOT real customers (ie Dennis Wright)

I gave them many chances, but when they started charging $5.79 a gallon when others in the neighbor hood were charging dollars less per gallon, again; we said enough. They promised to reimburse us for all the gas left in the tank. They had charged us $999 for filling to 80% last fill. We used gas for a week during warm weather, and had to shut down the furnace for a repair for weeks. When the tank was removed at the end of the month, it read over 50%, about 60%. When I questioned that we only got back $300, I was told they weighed the tank and it only had 19% left in it. They stole from us. Maybe the tank leaked after it was removed and sat in the driveway for weeks, but I doubt it. I do not recommend them. How could we have used 60% of a tank when it was 70 degrees out and our furnace was off for weeks. You have to deal with people from new Jersey when you live in VT. Local people are far better, more honest and helpful. I got repeated calls from their company and threats for collection after we paid the final bill. I called the main company today and was told that there was no balance due. I was told it just must have taken weeks to get the message. Unpleasant experience

They will try to steal from you… I have driver show up out of nowhere. We did not need any propane because my fireplace was not working. My dog was in the back yard so nobody could go in the back yard. We received bill for over 70 dollars for propane was never put in.

This is the worst business I have ever dealt with. Either their employees are incredibly uninformed and totally unaware of absolutely anything related to this business or this business just lies constantly. It was difficult to get serviced in the winter when it’s COLD but of course someone comes in April or May and fills the tank when you don’t need heat. They charge an INCREDIBLE amount for their product. Literally call ANY other company and you will save multiple dollars a gallon. Regardless of use we would get bumped up to the most expensive tier almost every single time they came. If you like spending (wasting) your time on the phone with people that don’t seem to understand anything about anything hire this company - because you’ll need to call them multiple times a year and explain all the issues to people that do very much speak English, but don’t seem to comprehend anything. It’s not an accident that these reviews are all horrible and seem to have similar content. The company we hired to replace them told us the tank was installed incorrectly- not to code. So that was probably UNSAFE as it was not the legally required distance from the fireplace but why would I be surprised by anything incompetent this company does??

I will NEVER get propane from them! I just bought a house that had one of their propane tanks in the back yard. The previous owners purchased propane from Suburban and when they sold the house to me there was 30% left in the tank. Since it was paid for by the previous owners, and we bought the house from them, that would make that 30% of a tank OURS now...no, they (Suburban Propane) had the nerve to send a man to our house at 7:45am the next business day, without any prior notice, to lock it up so that I couldn't use it. But, they proceeded to let me know that it's $100/yr to have their tank stored in my yard. I would give a"-5" review if I could. Beware, they are ripping people off and reselling already paid for propane.

We were told about Suburban propane. And we found out why people was saying they would rip us off. The man that came out to put the propane tank in lied about what he done to the tank to set it. Which charged us 234.00 to come and set the tank. We was told there would be 150.00 to bring the tank out. Any way to screw their customers. It's sad that a company would do that. It's hard enough the way the economy is right now and they want to screw us that much more.

If I could enter less than 1 star I would. Suburban is nothing but lies. I’m helping a 100 year old mom ( this isn’t a typo, she’s really 100). This company should be ashamed of themselves for what they are putting her through. Word of mouth is the best advertising and trust me, I’m telling everyone to stay away from these liars and thieves.

I wish there was a 0 star rating. Suburban price gouges and screw people over as much as possible. Now they say they will charge me to pick up their tanks. I will never pay these crooked pos gougers.