Suburban Propane is listed under Energy & Power.
Suburban Propane (suburbanpropane.com) has 235 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Barb
They showed up yesterday & pumped 2.6 gallons into my nearly-full tank. I did not ask them to come & I’m not on automatic refill. This propane is only for my fireplace & who burns fires in Florida in August? But my biggest beef is they charged me $80. For two gallons! It’s called a minimum fee! Crooks!
Machbft
Worst company EVER!!!! Customer service is just PLAIN terrible. Nobody in the WHOLE organization knows ANYTHING about service. And be advised, if you sign up with them you WILL eventually cancel your service because of how INEPT they are, they will charge you $150 for terminating your account with them. GUARANTEED!
Roger P.
As a new customer, requiring propane for our newly built home, we were impressed with the professionalism and efficiency provided by Suburban Propane's installer, Scott Burns. Scott checked out every inch of our new propane line from the tank location to the actual cooktop burners. When Scott left, we knew we had a safe and viable product. Thank you, Suburban.
Marla Gallucio D.
This is by far the worst company I have ever dealt with !!! Customer Service is horrible. They speak over you and have no compassion towards their customers. If I had a choice (which I don't... I live in a Mobile Home Community that only uses them) ... I'd go with a different company. If you are looking for a propane company, please look elsewhere and read their MANY horrible reviews.
Hailley H.
If you have their equipment on your property, get it taken off asap. This is easily one of the worst companies I've ever had to deal with, and by far one of the worst local offices. Donna is who you will deal with most, and she will refuse to do her job or be unhelpful for fun. She will speak over you, talk down to you, blame you and do everything but take accountability. Management is no better. I was hung up on by a "supervisor" named Alex after complaining about a $100 overcharge and broken equipment. Then the same thing happened with another "supervisor" named Kevin. They give these employees the option to fix escalated situations, but they choose not to. I can't say it enough, any other company would be better. Their communication is terrible, they're constantly raising prices without notice, and if you're new to using gas too bad because they won't help.
George R.
If I could give them "0" stars I would! I was a Suburban customer since 2003 and just canceled my new contract (for 2022-23) Terrible customer service. Billing mistakes every year. Last refill was 6/1/22 before new contract goes into effect 7/2022. They raised my price on delivery even though I had a locked in price. I called to request a credit and the manager in Howell NJ (Russel) denied it. So I shopped around and got a price that was almost $1.50 per gallon cheaper! They ripped me off for years and I would not recommend them. Check out employees reviews they give them terrible rating. George R New Egypt, NJ
Leslie
Horrible Customer Service. Have been a customer for 3 years. Have been told multiple times that I'm on an automatic fill program - this has NEVER happened. Called to have tank filled - told them it was empty... I was informed that it would be filled in 7 - 10 days. OK. On the 17th day I was told "they've been busy".
Jeff P.
If I could give negative stars, I would. They charged us 2 1/2 times market rate to refill our tank, when we didn't need or request a refill. Their contract is a scam contract that allows them far too much leeway to charge whatever they like. They suck people in with their initial promotional offer, and then price gouge. I would never recommend, nor use this business ever again.
