Suburban PropaneReviews of suburbanpropane.com

The stupidity, the rudness, the astronomical prices, the lies they tell...where do I start? And the corporate office will back up their stupidity. Go anywhere else and spare yourself the aggravation. (Washington)

Like the recent reviewer, we also have been suburban propane customers since 1999. I recently called on a Friday for a tank of propane and was told "next week." After several more calls the next week they finally told me I was scheduled for Friday. Friday came and went and I finally called today, Saturday.. the driver noted that there was a chain across our driveway and he could not enter. There is no chain near our driveway.. nowhere in this entire block. No one called about this or even to tell us they couldn't deliver! They took our money and simply didn't deliver what we paid for and didn't even call us! This isn't even bad customer service. They don't know where we live after over 20 years??? Oh yes, and during the final phone call the woman said something about a 5% fee for emergency delivery?? They wanted to charge us MORE for their mistake!!! STAY AWAY from this company!!!

had a great experience with Austin at the Boise Idaho Franklin site, very polite, knowledgeable, patient in literally assembling custom modifications for my outdoor BBQ I desired allowing me to connect either to my " stub out " source on the deck from my buried tank, or connect to a small 5 gallon tank in the garage in bad weather!! receptionist also very accomodating!

We’ve been with Suburban Propane since 1999. We recently had our tank topped off and they charged us almost $1.00 more than the competitors. Then the technician discovered a leak on September 21st and turned off our gas. They wouldn’t get the technician to come back until October 7th. No heat, no cook stove! Asked twice to speak with a manager and nobody has ever returned my call. When our tank is empty, we’re switching to a better company. The customer service at Suburban is HORRIBLE!

Wilmington location as well as numerous other service locations across the country have all proven themselves inept and unable to resolve an issue that they caused by their own internal failure of communication...but it's my fault they screwed up and now have a late fee and late bill for a delivery request I canceled by speaking on the phone with their team. I'll be moving my service this year. Their rates are too high and their service is abysmal. Side note: Wow - not surprised to see such a terrible score here on this platform. The amazing reviews left on Google must be paid for. Suburban propanes company organization is too big and too disorganized. Stick to small businesses and you'll rarely come across this particularly hellish version of disfunctional corporate bull.

This is the worst company I have EVER used. I bought a house in 2019 with a leased underground propane tank. I was told “there’s only three years left on the lease,” assuming I would pay lease for three years and then own it (never having used propane before). 2 years in I called to ask when I would own it exactly because Suburban is charges me DOUBLE what other companies charge! Staff told me I would never own it. My contract states that they can sell the tank in ”certain” situations, they just refuse to do so even though information was mis-communicated to me and I did not fully understand what I was signing. Additionally, this company has said to me, “an underground leased tank… that’s very unusual.” No kidding! Why do they do this?! The tank is probably 15 years old and I offered to buy it from them! They still say no and that they will sandblast it, refurbish it, and then reuse it. I told them my yard is completely fenced now so removal would be inconvenient. They don’t care. They said they will bring a crane to remove it. How is more cost effective than letting me buy this old underground tank?! Also, they say I must excavate it. No company will do this for less than $1000 and I was told it’s so close to the concrete holding one of my deck posts up that a jack may need to brought it to hold my deck up so it doesn’t collapse, which will cost even more. I will also have to remove part of my fence to have necessary equipment brought it. I have tried to compromise with this company but they want to bleed my dry. My cost per gallon is SO high. They have my usage amount way lower than it really is because of past delivery screw ups on their end. The manager was nice and supposedly asked his boss if they could sell the tank to me. He said just wanting to own it wasn’t a good enough reason. That’s not my only reason! I plan to rent an above ground from another company. This tank will stay put for now and rot. I am looking for into hiring a lawyer. They will still charge my the yearly rental amount even if I refuse to use this equipment.

They charged me almost three times the market rate earlier this year. I asked them why their prices were so high and they told me that they are selling at market rate. I told them that the local Chevron was $2.70 a gallon and they stated it's because they buy in bulk. Well, they are a propane company that supplies propane to the gas stations. How do they not get a bigger discount. Anyway, their competitor is $2.32 a gallon and the install is next week. The tank rental with the new company is $65 per year. I couldn't book them fast enough. No more Suburban Propane!!!

Can never reach local office in santa rosa, CA. When I do reach them they are rude and not very knowledgeable. Been a customer for as long as they took over my route. Luckily I am moving so I just canceled service and payment, what do you bet they now contact me. How shameful.