SubstackReviews of substack.com

NO WAY TO CANCEL SUBSCRIPTION!!!! The app directs you to the web page and web page to the app! No customer service!

I never heard of this website nor subscribed to it. Somehow, it steals my email and keeps sending me spam.

Impossible to change email address of paid subscription. Phone number doesn't work.

"We've removed your publication from public view due to a violation of Substack's Spam & Phishing policy. If you believe this was a mistake, you can submit an appeal to our Trust & Safety team here." Well, I'm surprised they even doing that. I'm pissed off. With all due respect, there are tons of other platforms and we got email lists exported anyway. I got really pissed off because, for some reason, I trusted this platform like no other. I texted the support obviously, but if they won't fix it, I'd be very eager to not say a single positive word about this platform ever again. Pretty sure they will revolve it positively, but I'll keep this in mind - this is just a platform and my work can be wiped out overnight. They may waste my time migrating to beehive, but at the end of the day, they're losing. To be clear - I wasn't trying to sell coke to anyone. I was just engaging as usual, as on any other platform. I'm now scared to leave a comment or text anyone. I'm really f****ng pissed off. That's what I get from being active on your platform and dedicating my twitter account for redirecting to you? If someone gets same message and doesn't plan to give up on the project. You're just sending them to the direct competitor which is Beehive... Well f****ng done Substack. Maybe you wasted my time and spread a bad world, but at least your competitor gets a new client :)

Full of technical bugs and no customer support. I tried to create a Substack but they won't let me verify my email address. I've verified my email address more than ten times - every time I click on the verification link it says "you have successfully verified your email address" then when I go to settings, it still says "you have not verified your email account." Substack have no customer support, just a terrible AI bot chat that can't even speak English.

The product is good. I wish the AI chat would have real humans responding. I needed people to help me import more of my blog posts with an RSS blog posts error and could not with all this wait time hearing from humans via e-mail. Had to figure it out myself. Substack used to have real people when I tried it a while back helping someone else. Visually, it’s not that great and doesn’t have much room for basic custom design, but more than Beehiiv’s basic plan so I’ll take that. Everything works as it should. The free plan is just what we needed for our smaller newsletter/blog setup. $50 for a one time web hosting deal is unheard of these days when all the web hosts charge $150-500 yearly. Much appreciated, thank you for allowing that custom domain option, Substack! Lots of the crowd is rough with has beens, never beens, deadbeats making fun of people and too many dreadful influencers. I feel like I’m taking a walk in humidity from influencer/creator soup on this website. The majority of the newsletters are people acting out for attention and gaining subscribers, like TikTok for writing! We will keep at it and try our best with our boring, happy, professional newsletter. Do I worry about Substack one day telling us we aren’t a good fit and to take our newsletter elsewhere? Yes. Or they might bury our feed and SEO in the depths of the ocean on their website over it. Here is to wishing we have more normal, boring people using Substack, fingers crossed because we want to stay on this platform for a while with what we do like about it. :) Would love it if Substack fell somewhere between Linkedin and Tiktok on the professionalism scale with the users. A bit more humble than LinkedIn and friendlier, but more professional. WHEN you can get ahold of them, the human staff are friendly.

I paid for 1 year plan of a newsletter. I canceled auto-renew. It just cancelled the subscription and I lost access to paid content. I tried emailing. I tried chatbots. I couldn't get a hold of real person. So I filed a charge-back. Substack team sent a bunch of logs to the credit card company and now I lost the dispute. I didn't have access to any of the paid content and I still don't. Go see check my account. and check the logs closely. I just kept reading free content. I am going to re-open the dispute. This is a huge inconvenience. Go with another publisher

I am being charged for a subscription that I cancelled and am unable to get through to customer service either via email or their chat. This is sad for authors as it will now stop me from subscribing in future