SubstackReviews of substack.com

I never created a Substack account, yet I've had to delete two different accounts associated with my email, and I've just gotten a third email from them confirming my subscription to a random page on this scam site. Try and keep your information as far away from them as possible, as hard as that is.

We used substack to launch our maiden newsletter for existing customers. Content comprised 1 original infographic and 2 original articles based around industry & product insights. None of the content was upselling/marketing considering it was an EXISTING customer base. We received positive responses & good engagement from our readers. A day later Substack deactivated the publication saying it was spam. We appealed this because we could not identify any violations in our content as per Substack's guidelines. Substack's response gave no further explanation as to what the violation was, simply refused to reactivate the publication. This meant the content that our readers enjoyed and were likely to revisit (especially the infographic) now led to a "TOS Violation" page. Massive disappointment. Especially given that we received positive feedback from our actual audience. We would have readily and swiftly amended the content if Substack were willing to let us know what the violation was, but Substack clearly wasn't willing to give us the time of day. Will not be returning.

They prevent me from signing up due to an email with AOL server. For no reason.

Substack has no actual customer service for subscribers. If you have an issue, they have a chat bot and an email bot who merely regurgitate three or four stock answers, and then end the chat with "a specialist will contact you", but no one ever contacts you again. Substack charged me a full annual fee for a subscription that was supposed to be charged monthly, and they then told me to cancel the subscription to get the refund for the remaining amount (11 months), then change to a monthly fee or just cancel forever. I cancelled as they suggested (through their chatbot and FAQ), and then had my subscription cancelled and a message was sent saying I wasn't "eligible for a refund". So now $96 was stolen from me AND I don't even have the product!

Abysmal, nonexistent customer service.

Customer service not present. I am trying to contact customer service for weeks now and they won’t respond. They have disabled my posts without any explanation. This while I do not even have any subscribers yet and my only post is an ‘About my substack’ post. Be careful and think twice before you start writing on this platform.

Substack has had plenty of feedback (Trustpilot) and I've just provided a posting to your call for new year 2024 solicitations. Plus, 10-12 email exchanges with your so-called support team. So, how much more feedback do you need? I don't think your relentless pressure for paid subscriptions is panning out. Writers just want a self-evident easy-to-use platform. And by the way, I don't need promptings from Substack about how to write a useful review -- I just need an easy to use site. People are providing you with useful business information, but you're not listening.

I was charged for a subscription for MEN YELL ATME $50 ran on my AMEX 12/8 I’ve never been able to gain access I’m still showing as a FREE user repeated emails with SUBSTACK no resolution I am now going to dispute the charge with Amex even though the last email from substack asked me not to