SubstackReviews of substack.com

Terrible platform, discrimination, and horrible support closed my account after verification and connecting all of my audience

I paused all payments for my newsletter, and disabled all payment notifications. Behind my back, Substack enabled all payments and enabled all notifications, sending reminders to re-subscribe after I had ceased to write newsletters! When I received notification, I logged into my dashboard, only to find my payment section grayed-out with an error message. I was locked out of my own payment dashboard, with no control over my own newsletter! That Substack would do this behind my back and then lock me out of my payments reeks of 100% unethical, unserious, and unprofessional company. Furthermore, my professionalism has been compromised by appearing as if I continue to ask for money even though not providing any product! I demanded they refund subscriptions fees. To add insult to injury, Substack KEPT THEIR 10% FEE! Substack has stolen money from me. Couldn’t delete my newsletter fast enough.

It is really dangerous because people can write whatever they want including spreading hate.

Absolutely frustrating tool to use! Especially when it comes to cancelling memberships. You can’t do it thru the app, so have to logging thru browser. When doing it on my work laptop, I can’t logging with password because the stupid thing is sending me email logging I can’t use ! Who ever created such stupid system needs to go back to education and think on his decisions. There is more to add to it like the terrible user interface, it’s just not pleasant to use! It doesn’t encourage usage of the platform!

I cannot post, make comments or like on Substack now for about 2 or 3 months on my Chromebook! I can read some posts but not all! My buttons do not work or they have disappeared! So, I started another Substack on my desktop with my other email address! But why can't I do anything on my Chromebook? I tried emailing customer service but that didn't work! (Email address does not work!) No matter what I have tried to do, I'm still having problems with Substack and I have problems with my Chromebook too! Oh, but I do get hundreds of emails from others who post on Substack! I might have to start unsubscribing from these emails! At first I thought Substack blocked me! Then I thought it was my Chromebook! And then I thought it was my Comcast lines on a damaged pole! But the damaged pole is connected to a new pole and I didn't get anywhere with Comcast! They were supposed to come check the lines but my appointment was cancelled! So, I'm ready to leave Substack unless someone can fix this problem! I have also been writing on Medium and I'm having problems with Medium! After I hit publish or hit another button, my words have disappeared! I give up!

I needed to factory reset my device. As anticipated, I then needed to reinstall every app. When I came to Substack, I found myself locked out with a vengeance. Despite knowing my log in details, I cannot gain access because the 2FA wants a code I cannot get because I have no access to my account in order to set this in motion. Granted, I could have been - should have been - better prepared for this, but aren't such events within scope of the chat bot? Thereby hangs another tale - I cannot get the bot to chat. I found the page OK, but there's no one at home. The lights are on, but the house is vacant. What a carry on! I've given up trying to contact anyone. I'm afraid my publications may be lost. Well, not lost because information is never lost, at least according to quantum mechanics 😕 Handling it well, but seriously miffed!

I never even created an account, and suddenly my email is full of their Zionist propaganda!!! The page acknowledge that there's NO account with my email and still I get their "Listening to the Sirens" blog, even after unsubscribing. Hate it.

Got account banned in less than 1 month. No details, and appeal reply was "We reviewed and decided to keep you banned" Again no details. All content is mine, and the only other thing I did was to send a private message to someone I already know to check my new publication.