Detra
It could be much better!!
I have been using styleseat for many years. I love the fact you can schedule or people can book through the app. However, I don't like that when you book a service you have to scroll through all of the services you have and if you miss it you have to start over and over till you find it. Secondly, it is very expensive when you look at the over all expenses. I was paying $35 a month but they still take a percentage when the client pays. Then they take upto 50% of a new client. (Who normally doesn't come back). Usually clients like that have a stylist or they are from out of town and/or they rarely come to the salon. Then they take money for the client to book. They say they advertise but you might get 1 new client every 2 month and my experience they usually cancel before they come. Which leaves a big gap in your schedule. Then you are short of funds however., they do offer deposits now if you are paying monthly. ( small revision after this was posted they did update the service where you can now type the service you want and now it pop up at the top.)
Response from StyleSeatSep 19, 2024
Hi Detra! Thank you for sharing your feedback with us. We're happy to address your concerns. The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout. Separate from the basic tools are StyleSeat's growth features such as New Client Connection and Smart Pricing. When StyleSeat sends you a new client, there is a one-time 30% fee on their first appointment with you (up to a maximum of $50 for Pros on our Premium Plan). When you check a client out through StyleSeat, there is a 2.75% payment processing fee for each transaction. The processing fee is the industry standard for merchant processing and covers the credit card processing fees associated with processing your clients’ appointment payments. Please be aware, Premium Plan Pros can also use cash or other payment methods during checkout and there would not be a processing fee. We hope this information is helpful. Please check out this breakdown of our fees for more information: https://styleseat.freshdesk.com/support/solutions/articles/69000469789-how-much-does-styleseat-cost- If you have any questions or need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help. We appreciate you being part of our community and look forward to continuing to support you in the future!