Kendra
The update in the system is horrible…
The update in the system is horrible for nail techs. We have separate prices for nail art… with the update I can only add one nail art to the bill. It won’t let you add multiple of the same service. The automatic payment is annoying.. it goes through before the stylist can adjust the payment… even if the stylist has it turned off. The system does not add correctly so you have to pay attention to what you’re charging and make sure the system added it correctly or you’ll short yourself. They don’t have text marketing. They money grab and take money from the artists by quick claiming people who are already on the site looking for a stylist and try to say they solicited the client for you. Not true… Haven’t had the time to switch but leaving StyleSeat ASAP. When I do posting it so other techs I know will never use it. Been unhappy with the service for a few years now.
Response from StyleSeatSep 30, 2024
Hi Kendra! Thank you so much for sharing your feedback with us. We're so sorry to hear you've had a negative experience using StyleSeat. We have passed on your feedback regarding the service menu and text message marketing to our Product team to take into consideration. We want StyleSeat to be the best experience possible for all of our users. Since you're on our Premium Plan, you do have the option to process payments however you prefer on all regular appointments. If an appointment was booked using New Client Connection or Smart Pricing, it is required to be checked out through StyleSeat payments. When you're opted in to New Client Connection, you benefit from the millions of clients actively seeking services on StyleSeat each month. Through New Client Connection, we amplify your profile, ensuring you're a top choice for those high-quality clients while you remain devoted to your expertise. We invest in Google Ads, digital and social media marketing, and more to connect you with quality clients and ensure your calendar is consistently booked. If you ever notice that one of your clients is mistakenly marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team will be happy to help rectify this for you! Additionally, since you're on our Premium Plan, you have the option to disable this feature in your settings at any time. We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help! We value you as part of our community and would love to continue to support you in the future!