Holly
Styleseat has gotten greedy.
I don’t like how they charge people to book- Also, they assume they brought me a new client and want a big percentage of the service total. (My “new” clients are referrals.) I also don’t like how when a client cancels you reach out to everyone to see if they want it- I have a cancellation list that I manage and would like to fill it myself. I don’t like how they make special pricing for time of day booked- I manage my price increases as I see fit. All very frustrating for me as well as my clients. Just being honest.
Response from StyleSeatSep 13, 2024
Hi Holly! We're so sorry to hear you've had trouble with these features. We appreciate you sharing your feedback and want to help improve your experience. StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. Rest assured that your client is made aware of this fee during the booking process and will are not charged a fee to reschedule an appointment. Regarding New Client Connection, we want to make sure we don’t incorrectly take credit for making a new connection. If you ever notice one of your clients is mistakenly marked as a new client from StyleSeat, requesting a correction is simple and quick. Simply click the "New Client from StyleSeat" link in the appointment details and then choose "request a correction". Our Support team is always happy to assist in these situations! For more information about how to claim a client from New Client Connection, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000838183-how-to-claim-a-client-from-new-client-connection Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. If you don’t want a specific appointment to be impacted by a Smart Pricing increase, you can disable this feature by clicking the “disable” link in the appointment details. This will revert the price to the original amount and remove all mention of Smart Pricing from the appointment. Since you're on our Premium Plan, you also have the option to disable this feature entirely in your settings. Here is more information on how to mange these settings: https://styleseat.freshdesk.com/support/solutions/articles/69000469743-how-does-smart-pricing-work- Thank you again for sharing your feedback. We value you as part of our community and hope this information helps!