StyleSeatReviews of styleseat.com

Response from StyleSeatOct 16, 2026

Thank you for sharing this, and for the time you’ve put into building your business on StyleSeat as a Top Pro. We’re sorry for the experience you've had, and we want to look into the details right away, starting with the instant payout that still hasn’t arrived after six days. We’ve tried reaching you by phone so we could go through it with you directly. If email works better for you, please write in to [email protected] with your account email and mention this review. We’ll make sure a senior member of our team reviews your payout and the no-show disputes you raised. We look forward to partnering with you on getting this sorted out.

Response from StyleSeatOct 11, 2026

Thanks for your feedback. Your search ranking builds over time as you add and tag photos of your work, collect reviews, and check out appointments through StyleSeat. If you’re using New Client Connection, accepting or declining new client requests within 24 hours, or turning on Auto-accept, keeps your search placement from dropping. We’d love to look at your profile with you and find what could help. Reach out to [email protected] with “App Review” in the subject line. We look forward to helping you grow your bookings!

Response from StyleSeatOct 6, 2026

Thanks for your feedback. You should be the one deciding who gets added to your schedule, and you can set that up today. Go to Marketing > New Client Connection > Edit NCC Settings and choose "Off – I'll respond myself" to review new client requests before they're booked. You can also switch to Manual Checkout under More > Payments > Checkout. New Client Connection and Smart Pricing bookings are the one exception, since those still need to be checked out through StyleSeat. We'd love to go through your settings with you. Reach out to [email protected] with "App Review" in the subject line. We look forward to working on this with you!

Response from StyleSeatSep 30, 2026

Thank you for reaching out! StyleSeat offers support through email, live chat, and phone support to help Pros quickly and efficiently when assistance is needed. We also saw that you previously submitted a support ticket, and our specialists attempted to respond. However, it appears that the email response may not have been successfully received on your end. Email inquiries typically receive a response within 1 business day, with most cases fully resolved within 3 business days. Live chat support is available 7 days a week from 6 AM–6 PM PT for real-time assistance, and account access support is available Monday–Friday from 7:30 AM–5 PM PT. We'd love to pick things up where we left off. Please reach out to us at [email protected] with "App Review" in the subject line so we can find your account and your previous ticket. We look forward to working on this with you!

Response from StyleSeatSep 25, 2026

Thank you for taking the time to share this! Happy to clear up how a couple of these fees work. New Client Connection is a one-time fee on a new client's first appointment, capped at $50. It and Smart Pricing are both optional, so you can turn either one off if they aren't working for your business. Building reviews and visibility does take time, and we'd love to help you get more out of your profile. Please reach out to us at [email protected] with "App Review" in the subject line so we can walk through your fees with you, and take a closer look at your account. We look forward to working with you!

Response from StyleSeatSep 24, 2026

We're sorry for the experience you've had, and we'd like to take a closer look at your account to understand what's been happening. Please write in to [email protected] with "App Review" in the subject line and mention this review. We'd love to work through it with you directly and offer a discount as we work to turn things around for you.

Response from StyleSeatSep 17, 2026

Thanks for taking the time to share this. The 30% New Client Connection fee only applies once, on a client's first appointment, and it's capped at $50 — any rebooking, tip, or referral from that client afterward is entirely yours, with no additional fee. If a percentage on that first visit isn't the right fit for your business, you can switch to a flat $10 fee per lead instead, or opt out of the client marketplace altogether and keep using StyleSeat just to run your existing book. Before you go, write in to [email protected] and mention this review — we'd like to put together an offer to make it worth sticking around.

Response from StyleSeatSep 12, 2026

Thanks for taking the time to share this — a few different things going wrong at once like this is a serious problem, and we're sorry for the trouble it's caused you and your clients. What your clients pay should reflect StyleSeat's flat $2.35 booking fee, charged at the time of booking, plus whatever you've set for the service — nothing more — so if that's not what's showing up, something's off and it's worth us looking at your account directly. Your schedule is also meant to show exactly when you're open, full stop, and a mismatch there isn't the experience we want. And on repeat clients getting flagged as new: that fee is only ever meant to apply once, on a client's first booking — a returning or previously referred client shouldn't trigger it again, so if that's happening, that's a bug on our end, not intended behavior. Write in to us at [email protected] with "App Review" in the subject line, and we'll dig into all three with you directly.