StyleSeatReviews of styleseat.com

Response from StyleSeatJul 22, 2026

Thank you for taking the time to share your feedback. We truly value your business and appreciate the hard work you put into serving your clients and growing your business. We understand how important transparency around fees is and appreciate the opportunity to clarify these charges. Regarding the $20 dispute (chargeback) fee, this fee is part of the payment dispute process and is non-refundable, even if you already refunded the client or if the dispute is later resolved in your favor. If a dispute is won, any eligible disputed transaction funds may be returned, but the dispute processing fee itself is not reimbursed. For new client bookings, StyleSeat applies a 30% fee on the first appointment booked through the platform’s Growth Features. This fee only applies when a new client is connected to you through StyleSeat. If you have any additional concerns, please reach out to us at [email protected] with “App Review” in the subject line so we can connect and assist you further.

Response from StyleSeatJul 10, 2026

Thank you for being a longtime user of the app and for bringing this to our attention. We’re sorry to hear about your recent experience and understand how disappointing it must have been when the stylist did not show up for your appointment. We’d be happy to look into this situation further. While the stylist is responsible for issuing the refund initially, our team can step in and review the appointment details if the matter has not been resolved directly with them. To help us move forward, please send any documentation related to the appointment. You can contact us at [email protected] with “App Review” in the subject line so we can quickly identify your account and assist you further. We appreciate your patience and look forward to helping resolve this for you.

Response from StyleSeatJul 9, 2026

Thank you for taking the time to share your feedback. We understand how concerning situations like this can be, especially when they involve a client dispute and questions surrounding a refund. We're glad you connected with our Support team so we could review the situation together. After completing our review, we were able to resolve the matter, and we appreciate your patience throughout the process. We take concerns from both clients and professionals seriously and carefully review each situation based on the information available. Thank you for taking the time to work with us, and if you ever have questions or concerns in the future, our team is always happy to help.

Response from StyleSeatJul 9, 2026

Thank you so much for your thoughtful review and for being with StyleSeat since the beginning! It's been incredible to grow alongside professionals like you, and we're grateful to have been part of your journey. We're thrilled to hear that you've seen the platform continue to evolve over the years with new features designed to better support your business. We also appreciate your honest feedback that there's still room to improve. Hearing from longtime professionals like you helps us continue building a better experience for everyone. Thank you again for your continued trust and support. We're excited to keep growing with you!

Response from StyleSeatJul 2, 2026

Thank you for sharing your feedback and concerns. We understand how important it is to continue growing your client base, and StyleSeat is designed to support that by increasing your visibility, simplifying the booking process, and helping you build strong relationships with your clients. Our New Client Connection feature is intended to connect professionals with potential clients through increased exposure and convenient booking opportunities, giving you more chances to fill your schedule and reach new customers. You can review your NCC settings in the app to view additional details about your activity and available opportunities. Upon review, we noticed that your professional cancellation rate for New Client Connection appointments over the last 90 days is 44%, which is significantly higher than the typical benchmark. Frequent last-minute cancellations or declines for new clients can negatively impact your search ranking and visibility because they may create a poor booking experience for clients. To help reduce further impact moving forward, we recommend encouraging clients to cancel through their own accounts whenever possible or rescheduling appointments instead of canceling them outright. We’d appreciate the opportunity to learn more about your experience and assist further. If you’re open to it, please reach out to us at [email protected] with “App Review” in the subject line so our team can take a closer look and provide additional support.

Response from StyleSeatJul 2, 2026

Thanks for sharing your experience. We understand how important transparency and confidence are when booking appointments and managing payments, and we appreciate you taking the time to provide your feedback. We'd like the opportunity to look into this further. Please contact us at [email protected] with “App Review” in the subject so we can learn more and assist you. Please include any supporting details or documentation to help our investigation.

Response from StyleSeatJun 27, 2026

Thank you for sharing your experience with us. We understand how important it is for your appointment to go smoothly, and we’re sorry to hear about the challenges you encountered with the location change and pricing. Please note that the $200 charge was processed through the app’s automatic checkout feature rather than a manual charge initiated by your Pro. While we know this doesn’t make the situation any less stressful, we want to help clarify and address your concerns. We’ll be reaching out to both you and the stylist to better understand what happened, and we’d greatly appreciate it if you could share any supporting documentation, such as text messages or receipts, to help us review the matter thoroughly. If you don’t hear from us soon, please contact our support team so we can continue assisting you directly. Please also note that deposits are generally non-refundable; however, we will review any documents you provide to determine if an exception may be warranted. We sincerely apologize for the inconvenience, and in the meantime, we’d like to offer you a flex discount toward booking with a new Pro so you can move forward with your hair service in a way that feels comfortable and fair. We appreciate you bringing this to our attention and remain committed to helping resolve this matter. We’ll keep you updated as we gather more information.