Stuart WeitzmanReviews of stuartweitzman.com

Ich habe vor 4 Wochen ein Paar Slingpumps bestellt. Leider kamen diese getragen an, die Sohle war verkratzt. Das meldete ich dem Kundenservice unverzüglich nach Erhalt! Bis heute keine Anwort und Gutschrift! Klarna hat sich inzwischen bei mir gemeldet! Ich werde die Sache Ende der Woche meinem Anwalt übergeben, sollte ich die Gutschrift nicht bis 30.04.25 erhalten. Es ist eine Frechheit die Kunden so lange mit Standardantworten abzuspeisen, vor allem bei einem Schuhpreis von über 400€ und einer Reklamation! Da kaufe ich lieber wieder bei Mytheresa, Net-a-Porter, Breuninger und Co!

Kümmern sich nicht um ihre Kunden, haben kein Interesse daran zu helfen. Bei den Preisen sollte exzellenter Service inbegriffen sein.

I contacted customer service to request a short delay in dispatch as I was going away, but the response was blunt and unhelpful — I was simply told, “We don’t offer that kind of service,” with no effort to assist or offer alternatives. When the order arrived, they had sent the wrong pair of shoes! I contacted customer service again, and once more, the experience was disappointing — the representative was unfriendly and couldn’t even confirm whether they would send the correct item. All I got was a robotic response: “We need to investigate the matter and will get back to you.” Overall, a terrible customer service experience.

Dreiste Abzocke. Habe meine Bestellung komplett zurückgeschickt und nur einen Teil erstattet bekommen. Angeblich habe ich das andere Paar Stiefel defekt zurückgeschickt obwohl ich sie noch nicht einmal anprobiert hatte. Kundenservice ist nicht vorhanden.

SCANDALOUS CUSTOMER SERVICE. Two weeks ago, I placed an order for nearly €600, which was deducted from my account, but I haven't received an order confirmation, nor the shoes, yet the payment was made. Customer service claims they haven't received my payment, while they are looking at an entirely different date, and I am being told to contact my bank. So, €600 lighter and no shoes. Never order here!

TL;DR: Instead of owning up to the fact that the shoes I bought were poorly made, the customer service rep called me a liar. The long story: I bought a pair of Yuliana 60 boots and began wearing them at the beginning of January. It's now March. I wear these shoes about once a week indoors at work. When I'm not wearing them, I place them neatly on the top of a shoe rack. After about 12–14 wears, the leather on the heels of the boots started deteriorating. Specifically, the leather on the inside of the heels—facing the soles of the shoes—began peeling away from the corners. I'm not sure how it happened, but I know I have completely babied these beautiful boots. I reached out to SW to ask about the damage. The rep said it looked like "normal wear and tear." I explained that I had been very careful with these shoes. However, she kept blaming me, insisting that "resting the heels on the rung of a chair or catching them on uneven pavement or a step can tear/scuff the leather"—despite several of my emails stating that I had done no such thing. Basically, the rep implied that I was lying. Don't buy SW shoes. If there's any issue whatsoever, don't expect them to stand by their name or their product. There are many other brands out there with better quality, prices, and customer service.

It’s a scam! I purchased a pair of boots on the EU website for 500€. Returned them over a month ago (they received them back beginning of February according to UPD and SW customer service). After over a month still no refund. Their customer service just replies asking to be patient. Patient? You’ve breached your own terms and conditions and you took my hard earned money. Shame on you SW. I wore your shoes for 15 years. Needless to say I’ll never shop again and will file a claim.

The world’s worst shoes SW shoes. Pretty pink sequence sneakers. Wore once and the bottom sole of the sneaker came completely off after worn once.