StrydReviews of stryd.com

I purchased stryd knee straps off this company it said on there post if they dont work for you you can return them for a full refund and as they didnt work for me i wanted to return now they are telling me i cant return them but offering a 50% refund

I recently purchased two STRYDE patellar straps for my knees. They arrived 28/8/2026. I tried them for a few days, but found the bottom edge of the strap bit into my skin causing it to blister and cut. Since then I haven in contact with STRYDE multiple times to gain a refund. Their customer services gives you the complete run around and making no progress. The last correspondence had them declaring my delivery was due in another week when I had been taking about a refund for the straps that had been delivered. I concluded the replies were probably all AI generated none sense designed to frustrate. I would give this product and company 0/5 for performance and would avoid. I will not be purchasing through TikTok again either!

no way to reach customer service. doesn’t fulfill orders or respond to inquiries: will block your ability to pay for a subscription if you, in desperation after weeks of no response from customer service and no shipment, dispute a charge. don’t buy these.

I’ve been using Stryd 5.0 for running training and overall I’m very satisfied with it. Training by power feels much more consistent and effective for me than training only by heart rate or pace, especially in changing conditions like hills, wind or cold weather. The data is stable, the ecosystem is well designed, and power-based training gives a much better understanding of actual running effort. It definitely helped make my workouts more structured and controlled. My only real frustration is how limited some of the metrics are without a subscription. I can understand locking advanced insights and deeper analysis behind the paid plan, but not having access to basic statistics like time spent in power zones for each workout feels excessive. That kind of information seems fundamental for power-based training and would make the free experience much more complete.

I've been running for nearly 20 years. I love my Stryd pod. I had a Stryd 2.0 and upgraded to a 5.0. Both have been incredible training tools. I love the variety in the Stryd recommended workouts (that I manage with my apple watch). Highly recommend.

I’ve been a loyal Stryd user and take good care of my gear, so this was pretty frustrating. A small piece of the pod casing broke under normal use, nothing abusive, nothing out of the ordinary, and now the device won’t clip in or stay secured. I reached out to Stryd expecting at least some level of support, especially given the nature of the issue. Instead, I was told the device “cannot be repaired” and is no longer covered, and the best they could offer was 15% off buying a new one. They even suggested using Velcro as a workaround, which honestly feels like a joke for a premium product. For a company that positions itself as high end and performance focused, this response was really disappointing. When a product fails from what appears to be a design or durability issue during normal use, the expectation is that the company stands behind it. Offering a small discount to replace something that shouldn’t have broken in the first place doesn’t sit right. Great product when it works, but this experience with customer support definitely changes how I view the brand going forward.

Stryd CX is a real problem. I asked them for pointers on how to use the device and they just said “go running and use power zones”. I don’t know what that means. So I post on their Reddit explaining their customer service did not help me and I asked the community for help. Then Stryd bans be saying I violated community rules. Appalling experience and I will be returning.

Have a Stryd already and ordered a charger in November 2025 because I lost mine. IT HAS BEEN MONTHS!!! They said they won't ship it until the middle of March 2026. No explanation. No apology. I'm done with them.