StrydReviews of stryd.com

I recently purchased two STRYDE patellar straps for my knees. They arrived 28/8/2026. I tried them for a few days, but found the bottom edge of the strap bit into my skin causing it to blister and cut. Since then I haven in contact with STRYDE multiple times to gain a refund. Their customer services gives you the complete run around and making no progress. The last correspondence had them declaring my delivery was due in another week when I had been taking about a refund for the straps that had been delivered. I concluded the replies were probably all AI generated none sense designed to frustrate. I would give this product and company 0/5 for performance and would avoid. I will not be purchasing through TikTok again either!

no way to reach customer service. doesn’t fulfill orders or respond to inquiries: will block your ability to pay for a subscription if you, in desperation after weeks of no response from customer service and no shipment, dispute a charge. don’t buy these.

I’ve been a loyal Stryd user and take good care of my gear, so this was pretty frustrating. A small piece of the pod casing broke under normal use, nothing abusive, nothing out of the ordinary, and now the device won’t clip in or stay secured. I reached out to Stryd expecting at least some level of support, especially given the nature of the issue. Instead, I was told the device “cannot be repaired” and is no longer covered, and the best they could offer was 15% off buying a new one. They even suggested using Velcro as a workaround, which honestly feels like a joke for a premium product. For a company that positions itself as high end and performance focused, this response was really disappointing. When a product fails from what appears to be a design or durability issue during normal use, the expectation is that the company stands behind it. Offering a small discount to replace something that shouldn’t have broken in the first place doesn’t sit right. Great product when it works, but this experience with customer support definitely changes how I view the brand going forward.

Stryd CX is a real problem. I asked them for pointers on how to use the device and they just said “go running and use power zones”. I don’t know what that means. So I post on their Reddit explaining their customer service did not help me and I asked the community for help. Then Stryd bans be saying I violated community rules. Appalling experience and I will be returning.

Have a Stryd already and ordered a charger in November 2025 because I lost mine. IT HAS BEEN MONTHS!!! They said they won't ship it until the middle of March 2026. No explanation. No apology. I'm done with them.

Bought a second hand Stryd a 2 weeks ago. The previous owner told me he factory reseted it, but apparently not, because when I 1st connected it to my new "virgin" account it pulled 45 of their runs into my account. I factory reseted the pod and deleted all those from the calendar, but it looks like the RSB history still contains that data, because I see graphs from Nov, Dec 2025. In the facebook Stryd community someone, who seems to be working at Stryd told me to contact customer support. So I contacted Stryd support. 1st I got an AI response telling me I'll get an answer within 24 hours. Red flag, but OK. And then 6 days later indeed I got a response: "I have cleared that now." They deleted not only the history from the previous owner, but also all MY runs! This would've been excusable if I wouldn't tell them in my original query what needs to be removed OR if they told me there's no way to remove only part of it and I get to decide whether to leave it as is or reset everything OR maybe even if they just did that right after my original query (already would've lost 3 of my runs) But waiting for 6 days (accumulating more runs) and then resetting everything without me approving it!???!?!?!?!

I purchased a Stryd Next Gen which suffered a complete hardware failure within the first 6 months. The device no longer broadcasts any Bluetooth signal and cannot be detected or paired with any watch or phone. I have spent over one month following all troubleshooting steps requested by Stryd support: multiple devices (Garmin and COROS), different phones, full resets, official app pairing, and independent BLE scans (LightBlue). The device simply does not emit BLE. Despite this being a clear hardware failure within warranty, Stryd has not offered a replacement or refund. Instead, they keep insisting on video calls and repeated demonstrations, which do not change the fact that a device that does not broadcast Bluetooth cannot be paired by definition. As an EU consumer, this experience is unacceptable. EU law is clear: failures within the first 6 months are presumed manufacturing defects and must be resolved efficiently. At the time of writing, the issue remains unresolved. Very disappointed with how warranty cases are handled.

I’ve been using Stryd for a long time and have generally been happy with the product. However, I now regret upgrading to the newer model. What I did not fully appreciate is that without a subscription I can no longer see my footpath. This means that when you buy a new model — which is already expensive on its own — you are effectively forced into a subscription if you want to use what should be basic capabilities of the pod. The hardware collects the data, but you are not allowed to see it unless you pay monthly. This feels over-prescriptive. I understand charging for advanced analytics and coaching tools, but blocking access to fundamental features of the device you already purchased crosses a line. It turns a premium piece of hardware into a gated product that never truly belongs to you unless you keep paying. For long-time users, this change feels like a step backward and makes upgrading far less appealing.