stoveguard.comReviews of stoveguard.com

I placed my order with Stove Guard on November 18, 2025. I followed up in early January to check on the status of my order and received an email acknowledging the delay and expressing gratitude for my patience. I was satisfied and hopeful that the product would arrive soon. However, I received it on January 30, 2026, and was disappointed to find it of poor quality. I contacted Stove Guard to express my concerns about the material’s quality, and they informed me that the original material was out of stock. They had switched to a new material and expressed confidence in its durability. Unfortunately, my concerns were not unfounded. When I spilled hot, salted water on the mat, the material deteriorated, and I noticed red-hot burning at the edges. I called Stove Guard again to complain and request a refund. They informed me that since the order was past the 14-day money-back period, I would not be eligible for a refund. They offered to send me a replacement mat, but I declined and reiterated my request for a refund. They refused. I have taken pictures of the damaged mat and will post them to warn others about this product and prevent them from making the same mistake. Do not buy their products.

Unreal. This product took several months to be delivered and I kept getting a song and dance when I inquired as to when it would be delivered. No commitment, just song and dance. When we finally got it and installed it on our new Wolf cooktop, the holes were uneven around the burners. Embarrassing to have that type of product on a high quality cooktop. First time using it, it CAUGHT FIRE! Thankfully, we had not walked away or we might have had our brand new kitchen go up in flames!

Never received my purchase. I ordered a 3D stove protector on 12/1/2025 - cost almost $276 after discount. 1/12/2026 I wrote to them asking for updates. On 1/13/26 I got a response that looked like an automatic response saying my order is in production and is where it should be in the production stage and that I need do nothing else. 1/26/26 I got an automatic email saying the same thing as above. 2/18 I ask them again what happened to my order now that it's been 2.5 months. 2/20, I get response that due to receiving more orders than anticipated, there is a delay.. again seems to be written by a bot. 2/25 after I told them I was going to dispute charge through my bank, I got another bot message saying disputes could take up to 75 days and during this time no refunds, shipments or replacements can take place. I don't care at this point because it's been almost 3 months since I first made my order and all I've gotten are bots responding to me to placate me. March 6 - my bank resolves the dispute and I get my $ back. Seriously - Stoveguard has no business selling a product they don't even have and can't produce in a timely manner. On top of that - if you have to utilize a generic bot response then that tells me you don't even have enough staff to deal with customer service or production issues. Really disappointed. I had ordered an older product from them before and it works fine which is why I gave them more leeway, but 3 months plus is not okay..

Bought a Stoveguard Pro for a new Bosch gas stove. Within a week the center portion of the matt caught fire and belched a cloud of whit noxious smoke throughout hte kitchen. Luckily both my wife and I were in the kitchen and we were able to smother the fire quickly. DO NOT BUY THESE OVERLY EXPENSIVE, DANGEROUS PIECES OF PLASTIC THAT COUD POTENTIALLY BURN YOUR HOUSE TO THE GROUND!

I ordered a Stove Guard Pro six weeks ago and, so far, the experience has been extremely frustrating due to the lack of transparency and communication. When placing the order, there was no indication that the product is manufactured only after an order is placed or that the wait time could be several months. The only notification I received later was that the item was out of stock. Unless a customer takes the extra step of emailing the company, there is no way to know what is actually going on with the order. I have now sent three separate emails asking for an update. Each time I receive essentially the same response—that the process is “on track.” However, no one provides any meaningful information about when the product will actually ship or arrive. Honesty and transparency with consumers are extremely important, and that is not what is happening here. I’m sure the company has estimates for how long this process typically takes, especially if these units are made to order. That information should be clearly stated before customers purchase the product so they can make an informed decision. The situation creates the impression that the long wait times are not disclosed upfront because many people would likely reconsider placing an order if they knew it could take months. After experiencing this myself, I started reading reviews and found many other customers describing the same issue. At this point, the biggest problem isn’t just the delay—it’s the lack of clear communication. Customers deserve straightforward information about production timelines and realistic delivery expectations.

Terrible customer service. This is really a case of caveat emptor. They send you a piece of plastic with poorly cut holes. They refuse to refund you all the money—these are over $100. They’ll give you a refund minus $15 and shipping if you cut up the mat. So not even environmentally and economically sensible. I would find another company. I bet anyone with some tools could make one that’s better.

I don't recommend StoveGuard PRO which cost almost $300 but still doesn't fit my model. There are 2 holes which is opened too big, and the return still cost me shipping fee and a custom design fee of $15 USD.

I ordered their modular stove guard for my GE 5-burner gas stove in October 2025, but after waiting four months with no delivery by the end of January, I had to cancel the order and request a refund.