stoveguard.comReviews of stoveguard.com

I placed an order 5 months ago and still have not received product. Repeatedly contacted company and they stated they are overwhelmed with orders. About a month ago I received a tracking number. Tracking number shows no shipment. Stove Guard stated they create a tracking number during their processing. Have requested a refund and waiting

Ordered in November. Had trouble getting answers when the product would be shipped, so I told them to cancel my order. I filed a dispute with my credit card company. Pretty amazing the day after I faxed my dispute to my bank, the product was magically being processed and on its way. I told them to cancel, I still want nothing to do with product.

It took 1 month for this company to send the wrong product. When I called to inform them they sent the wrong product they asked me to send pictures. 5 days later they emailed "We've confirmed that the design you've received is correct for your stove model". It is clearly not the correct one. I did verify I ordered the correct one and my stove matched the picture online. The one they sent did not fit my stove or match the picture online. They said the openings should fit snug on the risers not the burners. All sit snug on the riser except the back left. I need to figure out how to attach pictures. Someone there did not look at the pictures I sent or did not want to admit they sent the wrong one. Also please note they will try to charge you a $15 design fee to be subtracted from your refund. They refunded the full amount but I'm not sure if that is because I said I would dispute the charge with my credit card since they sent the wrong product.

This company does not stand behind the products. I emailed the company when my stove protector began to wave and wouldn't lie flat. I bought my 1st stove protector from them about 6 years and it held up great. I bought another one as my first one was looking a little worn. This product is NOTHING like the first one. I feel the product is inferior and began getting bumpy and wavy right away. I complained to the company since I had bought it on Amazon, and I was sent a replacement. This one did the same thing. I emailed again and they would not do anything for the defective product. They didn't even want a pic to see what I was trying to tell them. I'm switching to Stove Shield.

More cooking debris both food and oil gets under the product made by Stoveguard then not having one. Product does not lay flat!

TL;DR: The product seems fine, but definitely overpriced, took over 2 months to arrive and they didn't ship it until I disputed the charge with my credit card because I started to think the whole thing was a scam. Their customer service is terrible and I would NOT recommend dealing with this company in any way. ---- I ordered a 350 dollar stove guard pro on November 10, 2025. They charged me immediately, but as soon as the order went thru, I get an automatic email saying the item is on backorder (there was no indication of this on the website or checkout page). After a couple weeks with no updates, I emailed asking for a status update and just get a generic response saying it "is custom made and takes some time". No specifics. No updates. A few weeks later I get an email saying it shipped, but the status of the shipping tracking doesn't update for a week. So I email them again, and the response is "this is normal, you'll get an email when it actually ships". Finally, I hit the 2 month mark waiting with still no updates, and so I email them again asking for a specific lead time. The response I get is "typically 6-8 weeks, but we apologize that yours is taking longer". Since their website does not specify anything about lead times or back orders and their customer service person just wrote back generic responses to every inquiry I sent with still no tangible updates, I filed a dispute with my credit card because it started to feel like I had been scammed. Conveniently, the day after I filed the dispute, I got an email from the customer service person helping me that the item had shipped and that now I wasn't eligible for returns or warranty. The item finally arrived on January 20, 2026. That's more than two months later. It seems to be fine, but overpriced. I am not naive. I know that things have lead times. All I wanted from the very beginning was a realistic time frame of when to expect the item, which was not given during the checkout process, is not available on their website, and was not given to me after many emails asking for updates to their customer service. If I was on the checkout page and it told me "this item typically ships in 6-8 weeks", I would have still ordered it and been fine with the experience. Instead, it felt like a scam. Telling me that I am no longer eligible for returns just felt like pettiness when I only filed the dispute because the experience gave every red flag of a scam.

Finally got my Stove Guard Pro on January 14. Ordered on December 12. Put it in place a few days ago. My wife boiled a small pot of veggies this morning and when she removed the pot there was white ash on the stove top and grate. The Stove Guard has actually started burning!! It didn’t flare up but had a burned area about 3” around one side and left a pile of white ash in the area!!! I’ve emailed the company and included photos so we’ll see where this goes…. Update on 2/2/26.... I sent photos and an explanation and the company returned my money back into my credit card account within several days. For that, I applaud them. However, they never explained anything about the product failure....oh well.

never arrived. no updates on availability. contacted multiple times response was back ordered will ship soon … no production date estimate etc .. never shipped or updated on status . cancelled order