stoveguard.comReviews of stoveguard.com

We recently bought the Stove Guard Pro. It was an amazing fit and looked great! The very first time that we used it, though, it caught in fire! It raised up when hot and eventually caught fire from the burner flame. Into the trash it went! So, we ordered the new flat liner. It lasted until the 2nd time we used it when it caught fire, too. Stove Guard was good about refunding our money, but we will never do business with them again. I will not allow such a dangerous product in my home. Other folks have reported this, too - do they not do any product testing?

I purchased the StoveGuard mat on May 18, 2026, and used it for only a few weeks. After just a few uses, the mat caught fire and melted—creating a serious fire hazard in my kitchen. I immediately contacted the company with photographs of the damage and expected they would take a product safety issue seriously. Instead, I received a response hiding behind their 14-day return policy, despite acknowledging in their own message that the product's behavior was concerning and unsafe. When I pushed back on the safety issue and requested a refund, their final response was dismissive and inflexible—offering only a replacement of the same faulty product. What this tells me: StoveGuard is unwilling to stand behind the safety of their products or take responsibility when something goes dangerously wrong. Their customer service prioritizes policy over customer safety. I would not recommend this product to anyone. A mat that catches fire is not a minor defect—it's a hazard. The company's refusal to refund a dangerous, defective item is unacceptable.

The first order I placed with this company ended up catching on fire and melting onto my brand new Wolff stove top. I sent in a video and asked for my money back, which was denied. They would only process a replacement under the warranty plan., And they absolutely promised " we can assure you that the replacement guards will not have the same issues. It is highly likely that the guard you received was defective, as that is the only logical explanation in this case." The second round of guards caught on fire and exactly the same place. front right burner. I sent Video and an email explaining that there must be a fit issue because it happened exactly as before. They denied me both a replacement as well as any option to refund, citing that their return policy is only valid in the first 14 days. Im not sure when my replacement set arrived, but I emailed about the second fire exactly 1 month after the replacement set was ordered. So take into account processing time and shipping, we might be days past the 14 mark, but unlikely to be even a week. Ultimately this company does not stand by the quality of its products and is denying a refund/refit based on a "return" policy vs a product failure- one which can have safety issues if someone less competent to deal with fires is using it. Design flaws happen with custom products- that is not the issue. The issue is their unwillingness to rectify the issue when it repeated itself, and their refusal to own the failure and refund my money. I dont expect perfection, but I do think they need to have the integrity to take responsibility for design failures like this. I have a 36" Wolf without a griddle. If you have this model, find a different brand. And if you buy the guards test every burner thoroughly with cast iron skillets within the 14 days in case its a poor fit.

I purchased the StoveGuard range top protectors for my Wolf DF48650GSP range. They were initially ok for the first week then they started getting burned by hot food dropping on them and after a month I had to throw them out. Very disappointing because they are expensive. I won’t be replacing them!

This product is flimsy. I sent the right model # for my stove and the holes weren't big enough around the burners. The first use one of them burnt. I used the stove to cook a dinner and now all 5 are burnt. Just not a good product. It cost 112.00. It was a waste of money. So disappointed 😞

My stove guard arrived and the holes were so big that the product is useless. I paid $179 for this and it looks like it cost pennies to make. Do not buy this product! Overpriced junk. These guys are nothing but scammers.

This company is the worst i have ever encountered. The product is $299 and you would expect so much more high quality customer service for such an expensive item. I ordered my and it was mot a good fit. The holes were way too big and it was more flimsy than I expected. I contacted them immediately I received the product about starting a return. According to someone who sent me an email,there policy is to return the item within 7 days after the return has been initiated, I shipped my a couple of days after and it was delivered a few days after. I have been contacting them through emails and calls about my refund and no one has issued out my refund. Someone actually dropped the phone on me when I called another time. Imagine, almost $300! and I still have not gotten my refund. It has been over a week and they keep saying it would be processed in a few days everytime you call. Just absolutely horrible,unprofessional and dishonest company.

I’ve had a similar experience to others with this company and the stoveguard pro. I was immediately charged $300 despite the fact that the product did not ship for 2 months. When it did arrive, it did not fit our oven. I immediately contact the for a label, per their return policy, but they stalled providing it to me asking for information that is not required by the policy. When I quoted the policy back to them, they finally provided a return label, which I used to send the guard back to them. That was 5 weeks ago, and I still have not received my refund. I’ve emailed the twice to no response, and have threatened to go to the Better Business Bureau. Do not buy from this company. Their expensive product is a sham, and you’ll never see your money again.