Robert B.
Finally used product, oh dear???
1/20/26 Update: Finally cooked with the new Stoveguard pro in place, boiling water for noodles. Trouble. First smoke/C02 detectors went off. Didn’t see any obvious smoke or burning from the range. After sending my wife to look for trouble around the house, then I checked the stove more closely. There was a white smoke residue on the pot and burner grates. The Stoveguard itself was actually on fire in a couple spots around the burner. I removed the pot and blew out the fire. There was white chalky ash in the burnt area of the Stoveguard. Worried about the invisible fumes that set off the smoke detector. This is our second Stoveguard. The first was their basic model and it worked well for 3 years, but gradually warped over time. This burning model will be going back and I’ll try a competitor this time. 1/17/26 Updated review: Three stars. Finally received pro product on Jan 16th. We’ll see how it performs and I’ll update again then. At least I wasn’t scammed. The company needs to change their online order system to give a realistic expectation of how long it will take to get the pro product. I guess they farm out this product and it was delayed as well as an already long process. If they don’t set a reasonable expectation you are going to get horrible reviews when the confirmation says 10 days and nothing is received for 2 months. And don’t leave your customers in the dark. 1/7/2026 NEGATIVE STARS, Do not buy from this company.. Took my money and vanished. Responses to email inquiries have all said 8 to 10 days, I think automated. That was 60 DAYS AGO. No response to calls or call backs. I would cancel if I could talk to anyone, I have my doubts if this company is still in business. Too bad cause they used to have a good product. This would have been my second purchase, now I’m afraid I’ve been scammed $170 bucks.