stoveguard.comReviews of stoveguard.com

After several months of using this product, the basic stove protector, it caught on fire while boiling water in a pot I had used before. When I contacted customer service asking for a refund of the $175 I spent only 2 months earlier, they informed me I was past the 14day return policy! No mention in the description or packaging that the item could go on fire. Of course, they did mention in their respnse that "my satisfaction was most important to them," which makes no sense at all.

Received an email in April 2026 that the company had developed Stove Guard Pro a three piece stove top protection cover for my range. After several emails, I ordered the product knowing that it would not be delivered until the end of June 2026. I gave them a $20 deposit the with balance due when the product was received and prepared to ship. Today is July 4th. After several phone calls and emails to the company, I have received nothing about the product availability. When I logon to their website my order shows as 'Payment Overdue' which I believe is their system having the item as being prepared to ship. I have emailed the company to cancel the order and refund my money. If I were a billionaire, I would bet a billion dollars to a hole in a doughnut that Stove Guard WILL NOT RESPOND NOR WILL THEY REFUND MY DEPOSIT. DO NOT DO BUSINESS WITH THIS COMPANY!!! LET THE BUYER BEWARE!!! @@@ SURPRISE!!! SURPRISE!!! 8:28AM THIS MORNING - JULY 6th - THE COMPANY CANCELED MY ORDER AND ISSUED A REFUND FOR THE DOWN PAYMENT. I STILL HAVE ZERO TRUST IN THIS COMPANY AND THEIR PRODUCTS.

We were very excited to use this product and have had nothing but disappointment. It burns everytime we use any of the burners on our stove and it is the exact correct size. I contacted the company after the third time this happened and they said sorry. No refund and we spent a lot of money. We have thrown it away and I do not recommend at all.

Ok, this is a long story but it took place over a long period. on May I ordered the StoveGuard Pro Stove Protector #481 on May 10, 2026. They shipped it using UPS Groundsaver where UPS delivers to USPS then the post office handles the final delivery. The estimated delivery date of May 14th came and went. I have accounts for both UPS and USPS so I could see the package had arrived at the post office..where it sat for some time. After starting a research claim with both, eventually it was determined that postage had not been included for USPS and they would not deliver the package. I then contacted StoveGuard and they said they would research with USPS. Then on May 26, 2026 they sent a replacement shipment. That shipment arrived May 29, 2026. When I opened the box, the plastic bag inside had obviously been opened. Inside where 2 side pieces, and a middle piece. However both were right side pieces. Per the pictures on their own website the gap from the rear stove edge to the burner section should be narrow, and the front gap should be wide. The 2 side pieces should have been mirrored, but were not. No left piece was delivered. When I reached out to the company and provided an explanation and a clear picture show both pieces were identical...I received a set of instructions clearly intended to attempt to prove that I the customer had ordered the wrong product. After thinking about it for a couple weeks and cooling down, I reached out to them again today. I explained to them their response seemed to be more interested in blaming the consumer, than looking at the photo that clearly showed identical side pieces. I included pictures of the product from their website, indicating the gaps with arrows, and a picture of what was rec'd again with arrows. The product I received is not really usable. Yet they replied with the exact same demands. I must submit a photo of my appliance tag with the model number and serial number to prove I ordered the right product. I am also being asked to install the product, and take various photos of the top of my stove showing the product. No. I have more than proven the product you display for sale and the product I received do not match. ALL STOVES this model is supposed to fit have 4 equally spaced burners. Just like my model. This is advertised as a PRO product, with a Premium price tag. But the customer service is far from premium, it is severely lacking. It appears they just throw whatever spare parts they have in a box, take the money, refuse to make it right.

I waited 6 weeks for my product before cancelling the order. I kept getting false promises of it being shipped but never happened . Ordered on April 30th. As of today June 15th it still hasn't shipped

I waited for over a year for Stoveguard to have a guard that would fit my Wolf Range. I finally ordered what I was advised by a representative to be the correct item. When I received it, the box was very damaged. The product was not what they had been advertising. The fit around the burners were so large that, it didn't offer the protection they advertised. It was not a custom fit. The cost was outrageous, however I was willing to pay it, since their advertising indicated it was a very high quality product with custom fit for my Wolf range. That was not my experience. I contacted them and requested a return. Once they indicated they had received the returned item, it has taken me two months to get a credit and that was with me reaching out to them several times. The product was over $300.00, I paid shipping when they sent it and they deducted shipping for my return. Buyer beware. There are much better products out there and for les that one third of the cost. Please do your research.

This company and product is a total fraud. After a long wait on back order, I got the product. With first use of there pro product, the guard caught fire and melted with a small sauce pan on low. I contacted them and they said it was a bad batch and would send me a replacement stove guard pro. When I got the replacement the same thing happened. I contacted them and they said I ordered the product more than 14 days ago and they would not do anything about the problem. There one year warranty is a lie and a fraud. This product is dangerous and will start a fire in your kitchen.

Very poor service when it comes to getting a refund. Have been trying to get refund for almost a month. Have sent many emails and a phone call to get a refund. Finally have had to file a dispute with my credit card company. No refund as of yet.