Huion Official StoreReviews of store.huion.com

I ordered a Kamvas Studio 22 and it never worked properly. I went back and forth with customer support, which is only reachable by email, and their advice was useless. I finally gave up when they told me to disconnect the tablet from the computer I was using with it, when the whole point was that I wanted a stand alone tablet-computer. I told them I wanted to return the defective tablet and first they wanted to charge a restocking fee but finally agreed to refund me in full. After they received the tablet back, they said I would see a refund in 2-3 days. Then they said they could not refund me because of I used PayPal. This all took so long that my credit card company closed the dispute I had started and wouldn’t open it again because of the amount of time that had passed. I approached Huion again and now they’re claiming they already refunded me which they did not - the charge still appears on my credit card. I have never dealt with such a dishonest company. The product was defective, the customer support non-existent, and finally they have been gaslighting me about the refund. In reply to Huion’s comment on this review, they do have my money - $1225 which is a huge amount to be swindled out of. While the charge was initially reversed during the dispute, the charge now stands as the dispute was closed due to the time that passed while Huion strung me along with useless instructions for getting their defective tablet to work. They have the tablet and they have my money and they claim to have refunded me which they have not. Also, they know that the dispute was with my bank and that PayPal won’t touch the case because of that. Shame on them. An update: The seller continues to claim that they refunded me but I’ve now spoken to PayPal to check that the funds weren’t somehow held up and they confirm that no refund was ever issued. The seller has been completely disingenuous, emailing me “proof” of a refund but the email they forwarded pertains to a different transaction number, and not mine.

I bought a graphic tablet on 17th February 2022, Kamvas 16. It looked promising according to youtube reviews. I ordered the product on the official German site of Huion for 2 reasons. I thought it would arrive faster than if I bought the tablet on another site that might ship the product from China first. This has been confirmed. The product was delivered quickly. The 2nd reason was that in case there are problems with the product I then have a contact here in Germany, where I live. Wrong ! When I opened the package I noticed traces of dampness on the box of the product. In the box I found footprints on the protective layer that covered the device and under the film, traces of a white powder. I did not open the package around the graphic tablet and through the address of the shipper, looked for a phone number on the Internet (no other contact details are provided in the parcel). It was a cell phone number; I left a message but never got a reply. So I wrote to Huion and asked for a return label. They quickly replied to see photos. I sent them immediately. That was on February 23. Since then, not a peep. I wrote on 25 feb to be notified about how things were going to unfold and on 3 March I write that I was cancelling my purchase. Still having no response I wrote this review in German in Trustpilot. Huion reacted immediately and wrote on the Truspilot website that I should check my spam box because they sent an answer on the last dates I mentioned above. I checked my mail box. They did not send anything !!!

I’m dealing with there customer support at the moment and not only are they not coming forth with any useful information but they are also very rude. I sent an email in response to them telling me everything you can freely read from there websites- I said I was sorry but it was not that helpful as I had read all that information already through there websites and explain that I wouldn’t be free to correspond until the following week (I’m not a Doctor but I do do very long days on site so no access to computers) this was the response-( I understand it might take your cherish time to shoot a short video) seriously who’s training these people, what if I was a doctor doing God knows what hours.

I was so excited that I was finally able to afford a huion kamvas studio 22 and I chose the expedited shipping.i placed the order 4 days ago and I haven't received a single update. I dont understand what's taking so long for them to ship it. I tried contacting their customer service but they still haven't responded. I am definitely not ordering from them again.

UPDATE: After I left this review, Huion customer service emailed me and told me the warehouse never communicated with them that the tablet I ordered was out of stock...anyway, they are sending me a similar but "upgraded" model. This order has actually shipped so now I'll see if it actually arrives. ___________________________ I ordered a tablet on February 6, 2022. I only have received 1 email that the order was placed. It is now been an entire week since my purchase and there is no communication that the order has shipped. I have emailed customer service 3 times, and there has been no feedback on when my order will ship. This is the most horrendous customer service I have ever experienced. I am a first-time customer of Huion and was excited to try their products from all the rave reviews on YouTube. But I will NEVER use their products after this experience. I am pretty convinced they ripped me off, and the product is not coming. At this point, all I want is a refund. But their scam customer service tactics make it impossible to get in touch with anyone and cancel my order.

I recently just ordered a Huion Kamvas 22 Plus from the Huion.uk website for my Uni projects. I was a little apprehensive given the not so great reviews, and, I tend to be quite pessimistic when it comes to ordering anything online due to past experiences. However, this was not the case on this occasion! It was delivered within a just few days of ordering. It was 1 day later than when it was initially expected, but, after sending them an email via their form on the Huion.uk website, I got a quick response back apologising and confirming "there is a slight delay in your order and it will be with you by the end of the week", which was perfectly fine, at least I knew what was going on! So the customer service has been more than fair and satisfactory. As for the 22+ itself, it is an absolute pleasure to draw with. I use Krita for animation and I have used both an Intuos pro tablet and a ipad Pro and none of them feel as nice as this to draw on. It just feels so silky smooth, responsive, natural to draw on and the colours are lovely. I can't see me wanting anything else for a long time. I highly recommend this, I never leave reviews for anything (out of laziness) so the fact I'm on here in the first place says something! Again, I can't account for the experiences others have had with the Huion main store, but as I said, I ordered mine from Huion.uk and I live in the UK so it just felt natural to order from there considering they now dispatch from the UK warehouse and my experience ordering from them/ using the tablet is worth the 5 stars.

Beware if you try to return anything Beware if you try to return anything this is the response: 'Please be informed though that we will have to charge an 8% restocking fee if you do return the item and you will have to bear the shipping costs in both the delivery and return of the product. The 8% restocking fee and the shipping cost for the delivery will be deducted from the total refund amount.'

Nothing on their site works for me. I can't even retrieve my password because it gives me a stupid error, but when I try to make an account with my email, it's already being used! The tablet I brought off mightyape, a NZ store, can't work properly on my phone and I can't even download the firmware to fix it on my pc because it's missing files!!! Why is this so difficult? I spent nearly 200 dollars on a tablet I can't even comfortably use! Don't use the H610 PRO V2. IT'S NOT WORTH THE STRESS OF TRYING TO FIX IT FOR OVER A YEAR!