Huion Official StoreReviews of store.huion.com

Estuve teniendo un problema entendiendo el funcionamiento de mi tableta Kamvas 16, y muy amablemente el equipo de soporte me ayudo a resolver mi duda. Destaco la paciencia y la rapidez de atención de Jane, muchas gracias por su ayuda!

I had issues with Huion driver version 15 not recognising my Kamvas 22. This is a hot topic online and, weirdly, Huion hasn't fixed it yet. I heard from my friends and social media that Huion customer care is pathetic regarding responses. But to my surprise, I was getting responses even though late and asking me to repeat the procedure again and again. Most people nowadays won't have the patience to go through with it. I got a bit annoyed when I got the same email to repeat the procedure. Finally, an online forum suggested that the v14 driver is the way to go and I checked it with them. They sent me a path to the driver and voila! it worked again. The whole saga took more than 3 weeks. So if you are going to contact Huion for something, make sure you have ample time on your hands. I think they should have links in their site for all driver versions

Great customer service from Esther!

Excellent customer and assistance service from Jane 👍🏻

Ravie de mon achat !

Tuve un problema con un producto, el cual dejó de funcionar, luego de ponerme en contacto con servicio al cliente me dieron solución cambiando el producto por uno nuevo, sin grandes tramites pudieron resolver mi problema de manera satisfactoria.

Mon expérience avec l'appareil n'a pas été des plus positives, suite à une mal façon, j'ai pris un peu de temps pour réussir à joindre le sav mais une fois que ça à été fait, suit un protocole un peu décourageant, après quoi, les échanges se sont intensifié pour satisfaire ma demande, et dieu que c'est réactif, la totalité m'a été remboursée sans la moindre contestation, sav au top, en cas de soucis je recommande, merci à eux.

I recieved the Huion Kamvas Studio 16 as a gift, and after ~9 months, it wouldn't charge as fast, and the battery would deplete quickly. Then the battery started to charge inconsistently, it got stuck at the same low % for weeks, and eventually it got to a point where I couldn't keep the tablet unplugged or it would shut off completely and go back to 0%. It was still usable, but I was concerned that if this kept going that the tablet might just stop working completely. Huion's service department was been incredibly helpful, professional, kind, and understanding. Because it was a gift, I didn't have all the information needed to apply for the warranty initially, but they were patient with me as I looked for it. They asked questions about what was going on so that they can better understand the problem, too. At first, they tried to see if changing the power adapter would work, but when it didn't and I informed them of the additional issues, they sent me the replacement (with tracking) after I sent mine back. I only needed to pay for shipping for the adapter and the replacement, as per warranty. The overall process took a few months, but I understand wanting to see if a simple solution works first and that the agent probably needed to communicate with other departments or teams to resolve this issue. I'm sure that they had a great number of other customers to assist with as well. I could still use my tablet, and the replacement was delivered quicker than I expected, so I didn't mind at all! Overall, I'm extremely satisfied with the experience and felt that the agent genuinely wanted to help solve my problems. Thank you again to the the agent that helped me and the teams and other departments that were involved! I absolutely love this computer tablet, and it has really improved my ability to work efficiently so I would recommend it!