Huion Official StoreReviews of store.huion.com

I had mistakenly ordered the wrong pen for my pen display, the agent, Jane, was a massive help and resolved the issue very quickly!

⭐⭐⭐⭐⭐ Jane's customer service was exceptional! She not only communicated quickly but also tackled a very challenging problem with expertise and patience. The issue I faced with my pen tablet was quite complex, but Jane guided me through the troubleshooting process efficiently. Her dedication and clear instructions made it possible for me to understand and resolve the problem effectively. I truly appreciate her fast response and expert assistance in getting my pen tablet back in working order. Jane's professionalism and problem-solving skills are commendable, and I'm incredibly grateful for her support. I highly recommend Jane and this company's customer service to anyone seeking prompt and reliable assistance. Thank you, Jane, for your outstanding service! Warm regards, Hassan

Jane was very helpfull, my Huion Kmavas 22 stopped working and they were amazing at comunicating and responded fast !! Please give this person a raise !!

Réponse rapide, problème résolu dès le premier mail. C'est parfait, merci à l'équipe !

Very timely and detailed responses, some of the best that I've had! Huion (Jane) helped me resolve my issue with my Kamvas 24 Pro where the pen would disconnect every 2-3 seconds on loop, making it extremely difficult to use. The issue ended up being conflicting drivers, which was something that I would've never thought to even check. She guided me on how to resolve the conflict and prevent it from happening again in the future, super helpful!

I got a delayed response, but nothing too long, and after that, I was guided on how to solve my problem in no time

Having received a faulty unit out of the box, Huion (Jane in particular) was able to quickly diagnose and identify that the unit was indeed DOA. Jane helped process a replacement order, was polite and helpful throughout, and also sympathetic to my frustrations. Great customer service such as this really does help ease the pain of having to arrange replacements or try and resolve issues.

They where great