CrunchyrollReviews of store.crunchyroll.com

Expériences désastreuses, commande d'une figurine (et pas une petite !) Aucun suivi sur le statut de la commande. Le statut reste en "en traitement " depuis 10 jours !! On ne peut pas présenter une boutique comme celle ci et ne pas être un minum serieux. A fuir !

Crunchyroll is a disaster when it comes to shipping and customer service I’ve had three terrible experiences with Crunchyroll in the past few months: First case: I placed an order on February 25th. The label was created on March 6th, but it stayed in "pre-shipping" for 8 days without any updates. Eventually, the package was delivered, but the delay was unacceptable. Second case: I placed an order on March 5th, and the label has been in "pre-shipping" since March 11th. There have been no changes or updates in tracking to this day. Customer support gave me generic responses, stating that USPS sometimes doesn’t scan packages due to high volume, and that it can take up to 10 business days to be scanned. However, when I contacted USPS directly, they told me they hadn’t received the package yet. This happened in each of the cases, and each time Crunchyroll’s support gave me the same lie, showing that they are not taking responsibility for their mistakes. Third case: This was related to an item that was listed as available but turned out to be "false stock," and the cancellation was misleading. Hours after the cancellation, the item was available again in their store, and the same happened in the second case, where after canceling my order, the agent contacted me, and the item returned to stock. Customer service is awful, and they don’t effectively respond to issues. Despite filing complaints, neither the BBB nor the DFPI have been able to resolve anything. Crunchyroll’s service leaves much to be desired, especially when it comes to fulfilling shipments and taking care of their customers.

The worst delivery experience ever. 4 items ordered, 2 arrived and the 2 other are "in transit" since more than 3 weeks. Impossible to get any information from the customer service. Don't order anything there.

Expensive items! No one would buy such extensive things! With this money,I can go spend 2 nights at a 4 star hotel with my parents AND my younger sister. Plus The app where you watch anime gives you 20 ads per episode and It's very annoying because ads are longer than The episodes! Please put less ads for exemple 3 or 4 or maybe 2 like YouTube.(guys if you agree give me like)

Apps always crashing no matter which device I’m using. I go from a tablet to a phone to a TV for it to have the same issue get stuck on an anime in a language that I did not select. The subtitles aren’t matching with what the people are saying They are four and five sentences lagging and it’s all the time it says there’s an English dub for you to click in further to not be like this app is getting crapier and crapier after every update. I don’t know who started running this at the start of 2024 but it’s going downhill. Maybe you should focus on fixing your bugs before adding all this useless nonsense. It’s irritating that I’m paying for this service for it to act up every day that I’ve used it this year. I get so frustrated from having to go back-and-forth and back-and-forth and in and out of watching an anime that I just stopped watching it and switched to another service to watch the anime or watch for free somewhere else. While I’m paying for there service….

Worst time ever getting ahold of customer service have an order thats been processing for 2 weeks.

Dont ever buy from this company, their service is horrible! They dont care about your rights as a customer! And refuse to follow rules about a custumers right to cancel a buy and use the 30 day return policy.

Horrible customer service, returns and policies are outright terrible and time consuming. I bought the DBS Blu Ray Collectors edition, it didn’t come complete and had two of the same discs. Returned it, waited weeks for it, they sent me the same item and it STILL had the duplicate discs. Had to buy an individual copy to replace the disc. I tried canceling an order within MINUTES and they said they couldn’t process my refund. Horrible company, terrible service, don’t buy from these jerks. They will screw you over