CrunchyrollReviews of store.crunchyroll.com

If you bought from their store and want to make a return for whatever reason, expect an annoying process because they don't have a built-in system that tells you about your refund. Usually, when you purchase an item from a business and you ask for a refund, they will send you an email that same day that notifies you that your refund has been sent and it will take an X amount of days for your bank to process it through. Crunchyroll doesn't do that. Instead, they tell you that once your package has been returned, a refund will come in about 5 days. So no official notice will be sent to you. You just have to take their word for it. It's the same as someone telling you "You'll get your money back just trust me bro" which is very aggravating. You may be wondering, "Well did you get your refund?" No, I haven't. You have to constantly email them demanding your money back or they'll keep your money like thieves. If they don't give you your money back, you might as well do a chargeback on them with your bank because they are liars. It shouldn't take an entire month to receive a refund.

Horrible experience. Ordered 3 pre-ordered books. Weeks went by, release dates came and went, several weeks later no books so I reached out online. Order hasn't even shipped yet and books are in stock. I talk to associate on chat. Associate tells me there's no ship date estimate. Doesn't apologize about lateness. I ask to cancel order, they tell me they can only cancel one of 3 books. I say fine. Weeks go by, no refund on the book. I reach out, associate on chat says I have to email them and then just stops responding to my messages. Will NEVER order from this company again.

It baffles me that such a large company can have such awful customer service but here we are. Have been trying to get in contact with them for weeks and nothing. Have been waiting on a figure I ordered back in September 2023. I finally just went ahead and issued a chargeback since even though they can be bothered to take my money, they can't be bothered to answer emails.

terrible service! Needs urgent improvement. Crunchyroll store problems exist for so long, completely ignorant. Do not waste your money with it.

I PREordered and ordered in february a Doflamingo figure and bought a luffy figure and a funko of whitebeard. Luffy and the funko figure arrived but Luffy figure was broken so they said to me this on april 2th 2023: “Unfortunately, we can't send you a different figure. I've just refunded $74.80 for your item. It can take 1-2 business days for PayPal or 3-5 business days for your credit card to process the partial refund. If you used the payment method Sezzle, refunds can take up to 5-10 business days to appear on your statement. Please let me know if I can further assist. Thank you and have a great day!” Than the Doflamingo figure was released at 30 or 31st of october but my order was gone and then i wrote to the customer service and they ignoring me. I WANT MY DOFLAMINGO FIGURE I WAIT FOR MOOOONTHS NOW DONT IGNORE ME! Btw i never received in my email a order number i only got in my paypal email a #with a number. Than the excuse was why my order is gone in my crunchyroll store account is cuz they have a new system and lost alot of orders by customers. So dont say “what is your order number” look at our customer service history by email i can send you every proof you want crunchy. And i don’t want money back or anything i want my figure i wait soooo long for it :(

I pre-ordered a figurine roughly a year ago from this store, because other stores either didn't have enough good reputations with preorders or didn't deliver to the place I lived or didn't have a guarantee pre-order bonus included. The price here for the figure with delivery to EU was also one of the cheapest considering other mentioned difficulties. I've got my figure today with UPS safe and magnificent. It was a difficult year. In 2023 they had web-store relaunch and all previous orders became invisible on the accounts, and only stayed their database. The only way to know what is with the order is to write to support. The figurine was also delayed by roughly 5 months, as support assured me it's bc of manufacture, not them (and that looked true). Although this year their store had a lot of bad reviews and I was really worried about my pre-order, their support always answered in timely manner and helped me with all the questions. The packaging was ok (mainly relying on the manufacture packaging as many other stores). They were about a month late with sending it after I first saw the released figures sold freely on other online stores, not perfect but also not critical. All in all they fulfilled all their obligation and I am happy.