K. B.
They really don't like packing stuff.
I orderdered 2 records. Sending was great, I got track&trace and product was delivered in time. So 1 star. The problem with the other 4 is that. 1: the packaging was a paper bag that was too big. Offering the least kind of protection of could imagine (apart from sticking the adreslabel straight on to the product). 2: the records were not secured in the bag so everything slides. 3: no refunds possible for vinyl.. i understand but at least try to pack it protected enough. 4: well.. if they reply and help find a solution, this star might be added.. but reading commentary online, I doubt that. (Package was damaged as were both records, probably during shipping, but that could've easily been avoided). Update June 20th: CR service asked me to open the records, and check them for bends or other errors. They will decide how to help based on what I find. July 2nd: I Reply. The covers are damaged, the records: No major damage, one center sticker is, but I don't think that's because of the packaging. I also wrote that a bend on the outside is a problem for me since I like to display records. (I realize some might not be bothered by this, but I really don't like bends on covers I buy new, and I really don't like the carelessness of the packing (it's a form of useless waste to me) ). I have to say they responded quick to this error.