CrunchyrollReviews of store.crunchyroll.com

Order a figure had free shipping hen got told by royal mail at to pay 53 import charge website never told me that if buying anything stay away from this site costumer service is a joke

Que dire… expérience désastreuse… fuyez que ce soit la boutique ou le streaming. J’ai commandé une veilleuse Chainsaw Man à 30€ (ça pique mais elle m’a fait de l’œil), je la reçois tout va bien, je l’essaye elle fonctionne, je la laisse de côté. Le soir je me décide de l’allumer pour mettre une petite lumière sympathique, j’appuie sur l’interrupteur et boum, l’interrupteur se détache et part au fond de la figurine… impossible de le récupérer, impossible de la démonter et impossible de l’allumer. 2 petits point de colles tenait l’interrupteur… Je me dis que je vais contacter le support, et bien les bonnes blagues de ces escrocs. Étant donné que l’article était non défectueux quand je l’ai reçu, je ne peux pas procéder à un retour/remboursement car c’est après la livraison qu’il a été « cassée ». Ils ne veulent rien entendre, rien savoir, impossible de faire quoi que ce soit avec eux. Donc je me retrouve avec une veilleuse impossible à utiliser, super, 30€ dans le vent parce qu’ils sont mêmes pas capable de récupérer leur daube et de la réparer…. Je vous conseille de fuir le store ainsi que le streaming car déjà que ça augmente presque tous les 6 mois, le catalogue est de plus en plus restreint et que mêmes certains animes de Wakanim ne sont toujours pas dessus. Fuyez ces escrocs. Après tout prix.

Ordered 5 different demon slayer figures on the 16/09/25, order was processing in my account for a good few days before completely vanishing from my order history. Apart from the initial confirmation email to say my order has been accepted I have had no further information. I reached out several times and was told a ticket would be created and someone would get back to me as soon as possible…..I am still waiting. The only information that the chatbot provided was them telling me I must have checked out as a guest when I know for a fact this was not the case. I had to open a dispute for the payment as at this point I believe this whole site to be a scam and I urge everyone do NOT order anything from this website as you will never receive the items.

This is a company of liars and false information. Why have a cancellation option on the website if nobody can use it? I tried to cancel my order within an hour of placing it, and I'm told some bullshit lie about how my order is already processed and can't be canceled. This was on a saturday night so you know it's not true, plus I didn't receive any shipping update until Monday. So 48 hours passed and nobody could do a simple cancel? When I try to get help they are absolutely useless. They give me an address in the US to return the item too, but according to the item I received, it came from Canada. So where do I return the item? The CSR I spoke to said they would escalate my concern. That escalation did absolutely nothing! All the person on the other end did was merge that ticket into a pre-existing one. On the current ticket I am being ignored. Is this how you treat customers? Like they are pieces of shit? Why do I bother with a subscription to them? If this is how they treat people I recommend everyone to cancel your subscription with them

Bieten "Guthabenkarten" an, die man aber nicht im Feld "Guthabenkarte einlösen" einlösen kann. Mir wurden für die Karte 20€ abgebucht, die als Geschenk gedacht war und kann diese jetzt nicht benutzen und musste für Premium nochmal 10€ bezahlen und die Karte kann man auch nicht mehr zuzrückgeben...

At least they keep Rightsuff prices, but their customer service is non existent. Rightstuff had a phone number you could call if there were questions, and everything was right there available. Crunchyroll you have to submit a ticket and wait. Even though they advertise chatting with CSR, the CSR can't do anything but create tickets... which defeats the purpose. Often times they are slow... and argumentative... and ghosts you.

I attempted to cancel an order within about 5 minutes of placing it. By the time a specialist contacted me it was about an hour later, and they informed me it was too late to cancel the order at that point. According to their policy order cancellations are possible if done soon enough after the order was placed, I'm not sure how I could have reached out any sooner than I did.

I orderdered 2 records. Sending was great, I got track&trace and product was delivered in time. So 1 star. The problem with the other 4 is that. 1: the packaging was a paper bag that was too big. Offering the least kind of protection of could imagine (apart from sticking the adreslabel straight on to the product). 2: the records were not secured in the bag so everything slides. 3: no refunds possible for vinyl.. i understand but at least try to pack it protected enough. 4: well.. if they reply and help find a solution, this star might be added.. but reading commentary online, I doubt that. (Package was damaged as were both records, probably during shipping, but that could've easily been avoided). Update June 20th: CR service asked me to open the records, and check them for bends or other errors. They will decide how to help based on what I find. July 2nd: I Reply. The covers are damaged, the records: No major damage, one center sticker is, but I don't think that's because of the packaging. I also wrote that a bend on the outside is a problem for me since I like to display records. (I realize some might not be bothered by this, but I really don't like bends on covers I buy new, and I really don't like the carelessness of the packing (it's a form of useless waste to me) ). I have to say they responded quick to this error.