Store BillieeilishReviews of store.billieeilish.com

Ordered goods in September, not received them yet as every time a release date arrives it is put back again. New date is now 30th Jan.....absolute rubbish. Last chance then I'll be requesting a refund.

i did recieve the item, a month or so after purchasing and oh my god are the materials trash. its like they forgot to but another material in the hoodie? imagine a hoodie without the fluff, just the gross sewn feeling agaisnt ur skin, itd keep me warmer and feel softer if i flipped it inside out. dont waste ur money, i wasted 210 !!

I am never buying from this store again. The customer service is terrible, and it feels as though they make zero effort to care or tend to your issues. The clothes are of bad quality, and I have to wait MONTHS AND MONTHS for my order to arrive. I recently purchased a new set of clothes from here and It has been 4 months since my order arrived, and now somehow my order was shipped somewhere in the US and all the customer service team can say is 'sorry for the inconvenience!'.

I ordered the Haleys comet hoodie back in November and have yet to receive it or even an estimate of when it will ship or be delivered. I have contacted the customer service multiple times and they keep saying it will come soon or that they are unsure when it will be delivered and that it is on back order. My sister ordered one of the t-shirts back in July of 2021 and it is now March 2022 and she has still not received her item. The clothes are cute, but honestly feels like a scam at this point. It’s sad because we wanted to wear them to her concert. Money was taken out of our accounts, yet we can’t get our items or even an estimate of when they will come.

I wouldn't even give this website store 1 star, but that was the least. The service and experience has been horrible. I ordered items on Black Friday (11/26/21) and yet to receive items, but they sure charged my card for the order. They charged that with no hesitation whatsoever. I have emailed several times and get the same automated response. I just recently found out that it is delayed for one item that was on backorder. I asked they canceled the item and send the rest and yet to hear a response. I have emailed them every 3-4 weeks and nothing. Horrible store. I wonder if the Billie Eilish realizes what "her name store" is doing to her fans and customers. Very disappointing on the store management. The item prices are high and her tickets are expensive. You would think she or her management would be more considerate. DO NOT ORDER from store unless you want to wait 3+ months for items.

I ordered the Halley’s comet hoodie back in August 2021 and it's nowhere to be seen. We got our money back by calling the bank, but it's just a bummer that I didn't get the hoodie in the end.

What a terrible website/service. I ordered something in November for my daughter's Christmas present. They took the money from my account but Christmas has been and gone and the items haven't arrived. They have ignored every email I've sent and there's no number to call! I will be requesting a refund if they don't reply to my last email. Avoid at all costs!!

I ordered the Halley’s comet hoodie form here back in August 2021. It is now December 2021 and I still don’t even have an expected shipping date. The customer service is terrible. Every month that I have emailed them, they have given me an estimated shipping date for that month and it has never shipped. I considered cancelling the order, but didn’t because I was so excited about the march. I think I have reached the point where I’m just going to ask for my refund. Its ridiculous, and before I found this website I was questioning if I was the only one with this experience. Unfortunately, I am happy to see that everyone had the same experience with this site as well.