Store BillieeilishReviews of store.billieeilish.com

Terrible customer service. Order a Christmas gift for my daughter who is a die hard fan of Billie. On Dec 20th label was created. Dec 28th shipment has not moved from the facility. Contacted customer service numerous times just to be told it’s on the way. It’s now January 11th (4 weeks after the order was placed) we still have not received it nor do I have any response to asking to resend the shoes that my daughter has been eagerly awaiting since Christmas!

I wish I read reviews before my order but it appears most complaints are around the time I ordered as well. Placed order on Now 20th with a ship date of Dec 1st. That came and went. I finally reached out and you can only contact them via email. The apologies and backlogged. Rest assure the item will ship soon and I would receive a tracking number. That didn't happen until Dec 20th. Yet, another email sent to confirm Christmas delivery. Again, assured if tracking but no movement their "shipping partners" are working very hard. Upstanding it's Christmas yet frustrated because all she wanted for Christmas was Billie. The ship date continued to move back each day. When I went to cancel the order they told me they couldn't because it's being shipped, that o could refuse the package, but I don't want to pay for the shipping, I want a full refund. However, a week after that and still hasn't shipped. I finally sent another message demanding a full refund ASAP. If I don't receive it by end of week I will contact my credit card for fraud. I just wanted what I paid for in the timely manner. Its sad to order something and it's been 7 weeks and still not receive it. 1 month before Christmas should have been plenty of time.

Purchased a box set for my daughter for $120 for Christmas around the 14th with the promise it would be shipped by the 16th and never received it. I have since had to file with the FCC because they have not sent the item, returned my money or send any emails other than a generic response. Do not do business with this website.

i have gotten a lot of merch from this store in the last couple years. so many issues. first, I got the black version of "when im away from you im happier than ever" turns out you cant see the logo AT ALL because they chose the exact same shades of black, not like on the website. they quietly removed it from the website without offering a recall. i later reached out to return or exchange for the white one and they stopped responding to my emails. i also got the tshirt dress. after buying they said oh we dont actually have s, m, l its only xs/s or m/l so choose. i had no idea how to size that after the fact and without a size chart and had to respond within 2-3 days! so i chose off the cuff (i am never xs/s) and ended up with a HUGE tshirt dress i can barely wear in public. of course it was sold out so i couldnt exchange. i recently ordered a xmas hoodie for $110. its not even soft inside, its rough like a hoodie that has been washed too much. its not even fair trade! if these items were fair trade i could understand the cost but organic cotton is not enough of a reason to cost so much. honestly im shocked billie hasnt done something about this store since she claims she "always thinks of her fans first" i buy fair trade organic cotton clothes from other stores that are cheaper AND actually soft. overall its expensive, cheap crap and any time theres anything cool it sells out immediately anyway! hopefully i learned my lesson and wont buy again but its damn hard when you like an artist and want the merch. billie, would it kill you to fix this issue for your loyal fans? you post ads for it on instagram all the time, maybe look into what youre hocking at people.

I order 3 items the my daughter wants for x-mas , i place the order on dic. 4 , they say spected to be ship on dic 10 , and then they keep pushing the date back , i send emails and only got answer by a robot every time , finaly after i send 8 emails on 1 hour , a team member answer that was on dic 20 , they say they gonna send it , they only create a shipping label so i can get a tracking # , today is dic 24 and my item s not even ship yeat , they say is gonna ship on dic 27 bull*** , dont order anything from this webside

This site is a joke. I ordered in November for my daughter, for Christmas. They said all items will ship 12/1/23. No problem, I'll still have them before Christmas I thought. But they never shipped. It is currently December 23rd and my daughters things still aren't here. I messaged them multiple times and just got the typical, "we're sorry we're backed up." Don't make a promise of a ship date then.

If I could rate a zero I would. I ordered from both the US and UK sites on the 14/11 and 23/11 with dispatch stated for the 1/12 and 15/12. Neither orders were dispatched. I reached out to customer care, with Universal who oversee UK store, not responding to any of my emails but then sending a ready for shipping email on the 20/12. Tracking states neither have been dispatched even though they are Santa gifts with very little options to source such merchandise elsewhere. Very poor and misleading service which will be devastating for a child who is obsessed with Billie.

Total shambles. I’m waiting on 3 pre-ordered items and I’ve not received any of them. There have been no updates from the store and customer service is a total joke. They must be making a small fortune by taking and holding everyone’s cash!