Store BillieeilishReviews of store.billieeilish.com

This has to be a scam site, nothing gets despatched, IF they respond to emails you get a generic reply.

Is it possible to not give a star at all? So basically I pre-ordered a Billie Eilish Vinyl that didn't arrive or even sent, I asked to cancel, and they told me that they were going to refund me in 3-5 weeks, it passed almost 2 months after that!!!

Haven’t received my order I placed in July. Getting no response from the customer service team. I never write reviews but this site is awful so disappointing

I LOVE Billie and all of the merch I've received has been great... But the release date is rarely right. Adding months to the expected time you're supposed to get it. I'm waiting on stuff I ordered ages ago which is really disappointing For the price it's a shame that it can be so unreliable :(

i love the quality of the shirts and hoodies, especially the hoodies, they have such a nice oversized fit and super comfy and soft! the best hoodies ever 🥹 but one thing i would say is her merch should be more affordable for her fans 🫶🏼

i love the quality, everyone says that it’s low quality and things like that, but that’s actually good quality, not h&m or things like that the heck. pretty expensive but worth it. even tho they take a lot of time to ship, it’s normal, they get thousands of order a day.

I'd give this shop zero stars if I could and that's me being generous. Ordered what was supposed to be a good quality tour hoodie for myself for Christmas- the new tour hoodie they got, black with neon green printing. It was around early December, spent a good 120 dollars on it and I finally got it around early January. What I ended up getting in the mail that day was literal garbage, the material is awful- I have rags I use to clean my kitchen, rags I've had for YEARS that feel softer than whatever that thing was that ya'll sent. I have 60 dollar hoodies I've bought at Zumiez and Vans that are well, worth the money. I've bought hoodies that are worth 90 dollars before, made of Sheepskin on the inside and real embroided text- that's worth 90 dollars. And that Billie Eilish hoodie I was given? That cheap ass material it's made up of? That's not even worth 10 dollars. I've bought stuff at the Flea Markets made better than this. Length was also wrong, I ordered a hoodie- not a crop hoodie, there's absolutely no reason the waistband shouldn't be going below my belly button. The printing was faded, you couldn't even read some of the text. And don't even get me started on the returning process. Their site states that “the refund process will begin once the item is returned back to the warehouse”, making me understand that it'd be automatic once the item was under their possession- nowhere on the site, on the messages those 10 different customer representitives I spoke to sent did it say or did they say that I had to reach out to them in order to get my money back. My returned package was sitting there in their warehouse for almost a week and I wasn't being issued a refund, didn't hear back one peep telling me “Hey, your package made it back! Shopt us a message so we can resume the return process”. I had to take the time out of my busy day and reach out to them in order to begin the process. Ya'll need to be more clear on there, your information is very misleading- I suggest you change it asap. I can't imagine the amount of customers that never got their refund back after they shipped back their item to you guys- thinking that they got their refund for not reaching out. Earlier this year, I had also bought my girlfriend Eilish 2, the perfume. Also had to spend a pretty penny on it. And yup, you guessed it! That wasn't worth the money either. My girlfriend said it doesn't smell good on it's own and it really doesn't, she has to literally mix it with other scents and perfumes to get a somewhat pleasant smell from it. If you want stupidly overpriced low quality items worth pennies, shop billieeilish.com. That's the last time I'm ever shopping there. I recommend Marble Soda, Never Conent for good quality hoodies for the same price. Now that's a real hoodie. Never shopping here again.

Shocking! Ordered a Hoodie for my girlfriend for Christmas. It’s absolute garbage. The printing is shocking. Bits of colour missing and horrible material. You could pay £10 at primark and get a better jumper. Avoid these like the plague. Wish I read the reviews before buying this crap.