Store BillieeilishReviews of store.billieeilish.com

Ordered on 11/17/21 Christmas gifts for two huge Billie fans. The FEDEX number provided is incorrect and the USPS shipping number linked to my email confirmation status remains “in process.” For as overpriced as this stuff is, it’s ridiculous to have this kind of shipping misinformation and delays. Wish I would have read these reviews before ordering $140 worth of merchandise I may or may not see. Save your time. Don’t order here. Update: the items arrived on 12/29/21, a whole 42 days from date of order.

I placed an order 11/4/2021 for two items intended as a Christmas gift for my daughter. No confirmation, no nothing. I did note an order number. I finally started contacting them in late November through today. Same reply each time. "We're currently working on obtaining an updated shipping estimate for you." I am considering opening a dispute with the credit card company. Avoid purchasing from them. They are awful.

In Uk. Order not sent out and no way of checking when it will be sent. Emailed twice and no response. No phone number to contact customer services. If I had realised there was no way of contacting by phone, I would never had ordered from them, very poor customer service practice.

Always months behind. Ordered an ornament on November 5th, said it would be shipped by December 10th, they are now telling me February! Not to mention highly overpriced merchandise.

I ordered the Basics collection - With you hoodie and the quality is absolutely horrendous. I have never paid such a premium price for such a terrible product. I recommend you do not purchase this hoodie. It is extremely thin and the inside is rough as sandpaper. You can get a better hoodie than this for $20. I will NEVER purchase anything from her store again. I feel I was scammed out of my almost $100 for a horrible product. DON'T BUY IT!

New Billie fan, satisfied with 1/3 items I ordered, the mask is definitely not a good size for men, or anyone who isn’t petite, but my main issue? I ORDERED HER CD AND THEY SENT ME A VYNIL RECORD!!! will NOT be shopping again.

I just spent 80$ on Billie eilish stuff for myself because it was gonna be my birthday present. I thought the website was acting weird when it wasn’t loading acouple times but when i finally put it in my cart and paid for it I went to check my gmail and it said something about untrustful email and site. So I was like oh no I messed up. And I check my bank on my ohone and only 78$ was taken out not the whole thing. So I looked back at the website and you can’t “refund” and can’t make an account. It doesn’t have a real copy right or and kinda thing like that. I just cried because of this. Not happy.

Worst experience I placed the order in January, now it's May and they haven't shipped yet, I'm afraid to cancel because I'm sure they won't refund my money.