Store BillieeilishReviews of store.billieeilish.com

Horrible experience and customer service. Such a shame that this artist's merch site cannot be trusted. Ordered the Hard & Soft Tour belt as a birthday gift. Shipping eta says 2-6 days. It took over 3 weeks for the item to ship. Once it arrived it was the WRONG item. I received a hat, not a belt. When I contacted customer service via email I did receive a reply. However, the reply said "This will be a very expensive and long process for both you and us. Will you accept a 15% refund?" ...WHAT?!?! They shipped the wrong product and are passive aggressive in discouraging an exchange. Not offering to send the correct product and also not offering to return or refund. Why would anyone want to keep the wrong product and only take a 15% return for the vendors mistake??? What kind of sketchy business is this??

If I could give them 0 stars I would. Hands down the worst customer service I’ve dealt with! They sent me the wrong Vinyl and told me I can return it but they won’t refund me or give me the correct product. Did not care at all for their mess up. Billie clearly doesn’t care enough to realize that wrong vinyls are being sent out. Do not ever order from here because they don’t give a shi about you.

Ordered HIT ME HARD AND SOFT splatter paint cd. Was expecting the cd sleeve to be painted, but only a small postcard inside was painted. Plus it has remnants of a sticker on the post card that I can't just peel off.. RIPPED OFF, never order from her store, she does not gaf about her fans.

The product is absolutely not worth the price. Heartbeat Black Hoodie made of poor material with a $5 picture stuck on it. In Bangladesh it was produced for $5, in the US it was sold for $140. It's sad that such a famous singer Billie Eilish brands herself with such trash for such money. But this is how fortunes are made ! Delivery to Europe took 2 months !

Ordered two pairs of shoes that dropped December 7th. Didn’t receive them until around January 2nd. Ordered 8.5 for both and got 9.5 and a 10. Have been going back and forth for over a month to get them exchanged and they can’t even give me the size I originally ordered. Now during this process they are taking forever to respond, asking questions they already have the answer to like what my email is and now telling me a different order I had is the tracking for only one pair of my shoes. It is ridiculous!

DO NOT waste your money ordering from this website. I ordered a hoodie and photobook from here on 12/18. Because it was so close to Christmas I paid extra for a UPS 2 day air delivery. Well it did not get here until 1/16! I was going back and forth with customer service by email. They tried to tell me it was on the way for 2 weeks, when in fact they had only created a label. UPS did not receive the package until I told them in my final email that they need to either send the merch or refund my money! Miraculously UPS received the package the next day! Now as for the hoodie quality: I paid $110 for the hoodie and it looks like trash. It's very thin and dull looking. Definitely not worth $110. Now my daughter loves it and is happy so that means something, but it definitely was not worth it. This website deserves zero stars.

Billie Eilish shoes were delivered very quickly. Packaging and shoes in perfect condition and not damaged. Communication also went perfectly. Will definitely order here again. You should expect a delivery time of at least 2 weeks, depending on which country they need to be shipped to.

Placed an order on Nov 20 with a date to be received before Christmas. I just got my order last week January. In the meantime I had asked that my order be cancelled and money refunded. I was told to check with FedEx in which the item had been prepared but never given to FedEx. They strung me along until they actually got the item to FedEx and not I have asked for a return label because it’s the wrong item. Of course I’m getting no response from them now.