Storage King USAReviews of storagekingusa.com

This is my second time writing a review about the trailer that was stolen from me while being stored at the Storage King facility in Manor Tx. Storage King replied to my review and gave me a number to call, but when I called the number, it sent me back to the same person who I had been dealing with. Finally she told me that she would have someone call me from the regional office, but I never received a call. Now when I call I can’t even get anyone on line. Tires of getting the run around. About to see if any legal action can be taken against Storage King USA. I would advise people to do likewise.

Was a Saturday got locked out of my storage..key no longer worked..went storage office and Jeremy SAVED THE DAY for a small fee the lock was cut and I was able to continue with my projects...back to business.. recommend this company for their service!

Storage King bought out a privately owned self storage in my town. About a month later I was charged over $200 for a storage unit and RV storage site for the next month and but had vacated the property. After contacting local management they told us that the previous business had deducted the amount and it was not their responsibility to refund. HUH? But you owned the business. They said they had no contact information for the previous owner and that we would have to contact an attorney. Why? You owned the business now. Well, I finally located the owner of the business after doing my own research and he said his portion had been dissolved as of October 1, including all the banking, and turned over to Storage King. I am trying to contact headquarters now but haven't had a return call from local management in months so don't expect it now.

Storage King U.S.A (Western Branch location) needs a lot of improvement. Here's what I experienced: 1. I was sent to the wrong building, to get to my storage unit. 2. The elevator was inoperative, I couldn’t get to my things and no one was in the office. 3. I was given the option to insure my storage unit, but I declined. A few days after I completed my transaction, I was told that insurance was mandatory. 4. I was told that removing the things from my storage unit before the end of the month didn't matter, as they did NOT give a partial refund for unused time. 5. I was told I’d receive an email to confirm I’d vacated my storage unit, by the next day, but it took 2 days for me to receive the email. The correct date is important, especially if the new month starts on the day before they closed your account.

WORST PLACE EVER. AWFUL CUSTOMER SERVICE. Do not waste your time or money. These people are scammers and liars. They do not operate on basic business principles. Rotten to the core. Find another place that treats and values their tenants and customers and operates their business professionally.

I would refer Storage King USA to all my family and friends they are the best great personality, beautiful inside out warm and friendly would go the extra mile for you I love them they treat you like family 👪 much love ❤️

Find another place with upfront policies. During move in manager assured me that I could move out at any time without being penalized. I moved in, when it was time to move could not get in touch with property manager due to vacation/holidays for over a week. After calling numerous times I was billed $60 late fee and paid $310 for 9 days of storage. Also fellow customers complained of being robbed. Storage unit was infested with ants and also storage door falling apart.

After my first review of my horrible experience with this company, I received two emails saying some one will call. Of course, no one ever does. The day in question, 6/28/23, I left several frantic messages. No one ever called, and it’s four days later. I did call the afternoon of the 29th, and was told there were no messages, and I had called the corporate office as well as the one where my possessions may be, but I don’t know and am afraid to ask. They were so nice when I rented the space but weren’t so nice after. And my situation is such that all my personal possessions are there, but I am afraid to go. I am physically challenged and can’t do it alone. I will have to pay mover another unplanned amount to help me. I am definitely getting an attorney tomorrow.