Storage King USAReviews of storagekingusa.com

Rented a unit a walnut st norwood nj and they debited my account three times for the same transaction then advised I had it had to wait 7 - 10 days for a refund . What fraud 1l

Zero is not an option or believe me that's all they get. Although I've been an unfortunate customer of theirs for a long time they can never seem to get the bill right. I provide them with my annual homeowners insurance policy so they charged me $14 a month the next month and the next month and I have to call in every month to tell him to remove it and they don't remove it for a month and then they're supposed to remove the last fee they were they don't get anything right they're overpriced and they suck they don't answer their phone now they have an AI assistant to irritate the piss out of you go elsewhere. highly not recommended

Worst storage unit I have dealt with in my life. They raise the price every few months and won’t work with you at all in the event of a life emergency. Life happens, things happen, but they are ready to auction your stuff the moment you’re 1 month and a day late. THEY WILL NOT WORK WITH YOU! Pay it all or loose it all. They don’t care.

Update on below. I have provided both digital and paper copies of my “UPDATED” HOI policy via email and in person to the office. This $14 SBOA tenant insurance fee still HAS NOT been taken off/deducted from monthly bill!! I will continue to email, call, and text about this issue that needs to be corrected!! Facts: -The management either Lillian or Dee last year promised me a price reduction of my unit. She assured me that I would receive one! I called back the next week, and she said that she wasn't able to give me one! False advertising and just simply not professional! -This week I am dealing with Lillian on refunding me the SBOA tenant fee($14) per month! Because of their error, I was being falsely charged for at least 4 months for "not having an HOI policy on file". All this time, they did have my Traveler's homeowner's insurance policy in THIER possession and were still charging me $14 extra on my bill!! I have never been without my HOI and they had several emails with PROOF! I have proof of emails (at least 2 in my sent box) that I have sent to their email address with my HOI policy ATTACHED!!! They still continued to falsely charge me!! When businesses start making monetary mistakes and over charging hardworking customers, management need to be reprimanded at the very least, and things need to be corrected asap!! These actions are NOT professional, and businesses cannot be run like this!! I don't know about yall, but I am making my move away from this place asap! I am talking to two other storage facility companies as I type this! I advise everyone to look elsewhere!!

Facts: -The management either Lillian or Dee last year promised me a price reduction of my unit. She assured me that I would receive one! I called back the next week, and she said that she wasn't able to give me one! False advertising and just simply not professional! -This week I am dealing with Lillian on refunding me the SBOA tenant fee($14) per month! Because of their error, I was being falsely charged for at least 4 months for "not having an HOI policy on file". All this time, they did have my Traveler's homeowner's insurance policy in THIER possession and were still charging me $14 extra on my bill!! I have never been without my HOI and they had several emails with PROOF! I have proof of emails (at least 2 in my sent box) that I have sent to their email address with my HOI policy ATTACHED!!! They still continued to falsely charge me!! When businesses start over charging hardworking customers, people need to be held accountable, and things need to be corrected asap!! These actions are NOT professional, and businesses cannot be run like this!! I don't know about yall, but I am making my move away from this place asap! I am talking to two other storage facility companies as I type this!

Unfortunately I have an unity for 10 years and they keep you hostage from the storage, since they raise the price so much and you don't want to loose your stuff. I got a notice from July 22 that my rent will be U$ 442 instead $ 352 starting in August. They also don't take care of the temperature. Everything is melting or stop working due to temperature.

The rent was quite expensive, and I was disappointed with the company’s billing policy. Rent is charged for the entire month at the beginning of the month, regardless of when you move out. Even if you leave on the second day of the month, you are still required to pay for the full month. I don’t believe this is a fair policy, and I hope the company will consider making it more flexible and equitable for future tenants.

Gulf Freeway, Houston, Texas I have been a loyal, compliant tenant at this facility since November 2025 with a perfect rental and payment history. On Tuesday, July 7th, I went into the front office to discuss my balance due to temporary travel hardship. Both the property manager, Nita, and her assistant manager explicitly assured me my account would be perfectly fine as long as my payment and late fee were settled within 30 days, explicitly telling me "not to worry." Immediately after this agreement, I went to my unit (#052) during normal business hours to organize highly sensitive personal and legal documents. Because I was handling confidential paperwork and contacting emergency programs, I kept my unit door lowered for personal privacy. At least six hours later, Nita flipped into erratic, hostile behavior. She approached my unit shouting completely fabricated accusations that I was "living" in the storage unit simply because I was organizing my items during standard operating hours. I stepped into my unit for less than 15 minutes to finish a necessary phone call, and by the time I came out, Nita had abandoned the facility and left work early for the day, refusing to let me rationally resolve the misunderstanding. The facility then sent an immediate termination notice based on these false claims. When I contacted the Storage King USA Central Call Center to pay my full balance of $92.00, the central agent informed me that local management had completely DELETED my account profile from the master database to the point where I am entirely non-existent in their system. [1] They have covertly wiped my profile to intentionally block me from making a good-faith payment, locking me out while I am traveling out of state, and threatening me with "criminal loitering" for trying to pay my bill. This is a malicious, illegal self-help eviction and absolute sabotage. Do not trust this facility or Nita with your belongings. Corporate needs to intervene immediately, restore my deleted profile, and reinstate my lease. Please Note, my official 5 star 🌟 at the beginning of my storage unit lease was deleted after facts. Time was not established to really see their true color.